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2
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Chester-le-Street, United Kingdom
Positive section of review
Both dinner and breakfast were as expected. The staff were attentive and in the main quite friendly. The scenery on the grounds was spectacular as was the original castle building.
Negative section of review
Unfortunately the room was not what we expected. The pictures look much better than that in reality. It was very small, you needed to climb a number of flights of stairs to reach the room. There was no functioning lightening on the staircase leading up to our designated room which made this very unsafe. It was very dark, unfamiliar and carrying a suitcase was extremely difficult. When getting ready for bed, I unfolded the ballooned curtain covering the small window to unleash an active wasps nest inside our room. Fortunately my husband was able to remove the wasps and nest from the curtain through the opened window. The toilet flush (a handle mechanism) fell off during the night, so we were unable to flush the toilet. Again my husband could remedy the situation in the morning. When we notified staff of the wasps the evening before, we were offered another room which was kind, however we were already in our pyjamas and as explained, it was dangerous using the stairs with all of our gear which we would have had to pack up. In the morning at check out, I mentioned the additional problem that we had with the toilet overnight. The desk clerk offered to contact the duty manager which I accepted. He was courteous and listened intently. He was aware of the wasps and the nest as he had read the email sent to him the evening prior. I offered to provide photos for him, however he declined. He contacted his manager and then provided us with a partial credit to our VISA card, which we were grateful of. I thought we would be staying in a room within the castle. This was not the case - the rooms were accessible from the courtyard where you walked down some stairs, across another courtyard and then up another flight of stairs (in the dark due to lighting issue described). We will not being staying again.
Positive section of review
The hotel is a lovely old building with lots of character and it includes a lift which is essential for the older generation.
Negative section of review
Their breakfast menu did not note that coriander was included in some of their dishes. Very disappointing.
Positive section of review
Nice hotel. Room was great. Very clean. People where friendly. Had to leave at 5.30 am to catch flight. No breakfast
Negative section of review
Distance from Stansted Airport. A bit to far from the airport. Had to pay for a taxi which was fine
Positive section of review
Fantastic location midway between Windermere and Ambleside with access to the lake. The staff were very helpful.
Negative section of review
No lift to the upper floor
Positive section of review
clean and friendly staff. The bed is the most comfiest ive ever slept on. Just a short walk to the O2.
Negative section of review
nothing
Positive section of review
Large, comfortable room. Nice bar area and lovely meal in the restaurant with great views.
Negative section of review
Nothing
Positive section of review
Nice location. Comfortable room, lots of space, Private bathroom. Good security measures.
Negative section of review
Sink in bathroom not very practical. Left used dishes outside as per list of instructions after first morning but were not returned. Otherwise a nice place to stay.
North Stifford, United Kingdom
Positive section of review
I cannot fault the place always accommodating and I often look at booking here
Positive section of review
The views from our room and the interaction with the staff
Positive section of review
Reasonable cost
Negative section of review
No dislikes