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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
St Martin Guernsey, United Kingdom
Positive section of review
The location is brilliant - fully retreat from urban life with easy access to nearby beaches (15mins walk to Icart for example). The hotel is in a typical European style and I was amazed by its antique decoration. The swimming pool is free to residents and there is a certain time slot for residents access only. The room size is not very spacious but surely acceptable (bear in mind it's a European-styled Hotel!) and the patio outside is certainly a bonus point. Breakfast was really great with both buffet and a la carte options. Hotel staff are always friendly and always wish to help, which made my stay a great experience.
Negative section of review
The only issue discovered seems to be the wifi connection in my room, as it took a very long time to be connected on any of our devices, and it dropped off by itself from time to time. Even when connected the speed is not good enough for video play. It could be just the tricky location of the room causing this as in the bar, the wifi seems fine on my phone.
Chester-le-Street, United Kingdom
Positive section of review
Both dinner and breakfast were as expected. The staff were attentive and in the main quite friendly. The scenery on the grounds was spectacular as was the original castle building.
Negative section of review
Unfortunately the room was not what we expected. The pictures look much better than that in reality. It was very small, you needed to climb a number of flights of stairs to reach the room. There was no functioning lightening on the staircase leading up to our designated room which made this very unsafe. It was very dark, unfamiliar and carrying a suitcase was extremely difficult. When getting ready for bed, I unfolded the ballooned curtain covering the small window to unleash an active wasps nest inside our room. Fortunately my husband was able to remove the wasps and nest from the curtain through the opened window. The toilet flush (a handle mechanism) fell off during the night, so we were unable to flush the toilet. Again my husband could remedy the situation in the morning. When we notified staff of the wasps the evening before, we were offered another room which was kind, however we were already in our pyjamas and as explained, it was dangerous using the stairs with all of our gear which we would have had to pack up. In the morning at check out, I mentioned the additional problem that we had with the toilet overnight. The desk clerk offered to contact the duty manager which I accepted. He was courteous and listened intently. He was aware of the wasps and the nest as he had read the email sent to him the evening prior. I offered to provide photos for him, however he declined. He contacted his manager and then provided us with a partial credit to our VISA card, which we were grateful of. I thought we would be staying in a room within the castle. This was not the case - the rooms were accessible from the courtyard where you walked down some stairs, across another courtyard and then up another flight of stairs (in the dark due to lighting issue described). We will not being staying again.
Positive section of review
The hotel is a lovely old building with lots of character and it includes a lift which is essential for the older generation.
Negative section of review
Their breakfast menu did not note that coriander was included in some of their dishes. Very disappointing.
Positive section of review
Large, comfortable room. Nice bar area and lovely meal in the restaurant with great views.
Negative section of review
Nothing
Positive section of review
Nice location. Comfortable room, lots of space, Private bathroom. Good security measures.
Negative section of review
Sink in bathroom not very practical. Left used dishes outside as per list of instructions after first morning but were not returned. Otherwise a nice place to stay.
Brighton & Hove, United Kingdom
Positive section of review
Very near the waterfront and the pier, room was small but the perfect size for one person
Negative section of review
The bathroom being outside is okay for a few nights but not very convenient
Positive section of review
The views from our room and the interaction with the staff
Positive section of review
Reasonable cost
Negative section of review
No dislikes
Positive section of review
Location
Negative section of review
Check in v poor. Person was on the phone as checking in and was trying to locate a room for us. This was pre booked so surely rooms are already sorted each day?
Positive section of review
Nothing
Negative section of review
The room was awful it had 3 double beds pushed together. The tea and coffee facilities were a bag thrown into the room after I arrived It was dirty, scruffy and noisy
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