1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
That the staff moved us from our first twin room, we initially had a window that opened directly onto the bar seating area. When I complained, we were moved to a room on the top floor that faced the street and had a view of Arthur's Seat. This was a more spacious room too. That the place was central, close to the train station and had a luggage storage room. We had breakfast included, which is useful if you have a busy day.
Negative section of review
I think our stay would have been very poor if we weren't moved! I was told we didn't book breakfast when we had, but was resolved when I showed the booking. The breakfast was odd, stuff ran out and wasn't replaced for ages. It was a mish mash of hot and cold breakfast without doing either really well. Boiled eggs don't go well with sausages and baked beans, scrambled or fried would be better. No tea or coffee in the room, so we brought our own travel kettle.
Positive section of review
Room very comfortable and clean. Everything i needed to have a good stay. I was only staying for 1 night but the hotel met my expectation with friendly staff and easy check in and check out.
Positive section of review
Everything was superb here. From staff to food and drink and grounds all exceptional. Steeped in the history of 617 squadron
Negative section of review
Nothing to fault. Every one so helpful. Recommend to anyone who wants a unique experience.
Newcastle upon Tyne, United Kingdom
Positive section of review
Great central location and lovely doubles each with own bathroom (including bath). Easy check in and friendly staff.
Negative section of review
The communal living area felt slightly shabby - very grey -but functional
Positive section of review
Staff was very helpful. Bed was very comfy. Evening meal was excellent quality and value for money.
Negative section of review
Pillows not so comfy. Bedroom furniture would benefit from updating.
Positive section of review
A little home away from home, easy to find with clear instructions
Positive section of review
Great location, friendly staff.
Negative section of review
No hot water!! I will never give a hotel a poor review, providing it has the basics right; clean linen and towels, a decent shower and hot water. Our room was clean, had decent towels but cold water! Not good. The room we were in was tired and just needs a good makeover. It was clean enough but tired. There were stains on the carpet, and the taps need new washers- drip, drip, drip!
Newcastle upon Tyne, United Kingdom
Positive section of review
The location, it was clean
Negative section of review
The nose at night from the street was non stop until 2.30am, which meant I couldn't sleep
Positive section of review
The staff
Negative section of review
The room was horrible the noise getting woke up by house keeping at half 8 in the morning
Positive section of review
Location
Negative section of review
We chose it to charge our electric vehicle overnight and we couldn’t make the charger work. When I asked a reception how to do it the answer was ‘I haven’t a clue!