1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The bed was really comfortable and there was a ceiling fan which was a big bonus! We had the shared bathroom which was kept clean and the shower was great. It was really quiet, the rooms are quite close together but we didn't hear anyone coming and going! The host was really friendly and a mind of local information on where to go and what to see. We wouldn't have seen dolphins in the wild at Channory Point if it wasn't for him so very thankful! He also cooked up a delicious breakfast each morning, lots of choices available. The B&B is in the perfect location, a 5 minute walk to the river which makes for a lovely walk into the centre with a huge choice of shops, restaurants and bars. There was always live music on somewhere which was a big bonus for us! We didn't take any photos in the room but the attached photos are of our walk down the river into the centre on the way there and back. A stunning sunset!
Negative section of review
There was no wardrobe in the room so I had to hang my dresses on the back of the door, it was fine with us only staying 2 nights but if we were there longer it might have been a problem!
Positive section of review
A beautiful location with a nice walk down by the loch. Breakfast included in the stay was fantastic and staff were really friendly. We also chose to have dinner on site, this was exceptional.
Negative section of review
The room was very dark and above the kitchen so as well as a series of unpleasant smells there was noise until late and walls were very thin between us and other guests. Pillows were very lumpy and uncomfortable, need replacing. Bedside lamp did not work adding to the general darkness of the room. Shower was a trickle at best. Generally outdated and poor quality of finish (i.e un-filled holes in walls and ceiling). Given the price expectations were high, however the room fell significantly short of this.
Positive section of review
Location and having a parking space. The lady on reception when we collected the keys was lovely. The sofa was very comfortable.
Negative section of review
No blinds in the living room meant that we felt a bit uncomfortable in the evenings. It would have been useful to have a quick guide on how to use the TV - the PlayStation was malfunctioning and needed to be rebooted but we weren't sure how to do that and also didnt realise that was how to watch TV (how are guests to know this?). The bed was quite uncomfortable as it sagged in the middle. The bathroom could do with a lick of paint as it's looking a bit grubby around the sink and the towel heater was exceedingly hot with no way to turn it down. There was also no iron. We felt that the place was a little tired and whilst overall we enjoyed our stay, I would have expected more for the price we paid.
Chapel Saint Leonards, United Kingdom
Positive section of review
Lovely couple nothing to much trouble room was clean nice comfy bed lovely big wet room we will be back
Negative section of review
There was nothing we didn't like
Positive section of review
Original and preserved Thatched house with all you need in an apartment
Negative section of review
We'd have liked some heating to wash our clothes and dry them. Location was a bit far from shops
Positive section of review
Great view from room, food excellent.
Negative section of review
Weather!
Positive section of review
Good location, modern, comfortable
Negative section of review
Room was a bit stuffy as we prefer not to to use air conditioning.
Positive section of review
Location. Comfy bed
Negative section of review
Receptionist, slow lifts
Positive section of review
Everything
Positive section of review
Very clean
Negative section of review
Poor staff were struggling due to understaffing. We had breakfast included but we noticed £25 for breakfast which is far too expensive for the choices. Full English was cooked well but Very poor provision on cereal and breads table. Processes not in place, no accessible butter .. when we asked they brought frozen packets. No one asked if we’d like sauce at breakfast. No glasses, no side plates.. no cereal spoons, no extra knives..people were asking all the time for items and the staff had to keep bringing items that should have been there as a matter of course. Evening meal the cauliflower soup was tasteless and £9’for tiny brownie was very unimaginative. Come on owners, your staff are really pleasant and doing their best but your prices are steep for the quality of service the customer is receiving due to not investing in good processes and you need more staff on duty.
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