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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was glad that I had only booked to stay here for one night and not longer. The location is great and very central and for those lucky enough to have a harbour view this might also be selling point.
Negative section of review
Requested hypo allergenic bedding but despite the request being confirmed in writing by the hotel I ended up with duck down bedding and needed antihistamines. General cleanliness of the room as well as some of the items provided in the room were lacking. An armchair in the room looked absolutely disgusting (see pictures attached) worn down and dirty fabric. Chaotic scenes at breakfast with the area seemingly at capacity and the coffee I had ordered had still not arrived by the time I finished my breakfast
Newcastle upon Tyne, United Kingdom
Positive section of review
Good location in Chinatown. Not far to the station and plenty of restaurants and shopping nearby. Lift available which was good.
Negative section of review
Rooms are a little dated. Bedlinen not of the best quality. Bed was a little soft for me and gave me a slight back issue but then I usually like a fairly firm bed so other people might have found this quite comfortable. Bathroom is a wet room, which is okay but the mat on the floor was damp when I arrived. A very large toilet roll means you have to really take it out in order to sit on the toilet easily. The toilet really is too close to the wall. Unfortunately, the shower temperature knob didn’t really work so the water was stuck too hot for my liking. as I only stayed one night I did not raise the issue but it meant really I had to wash in the sink. The key box for leaving your key if you leave before 10 am was extremely difficult to work. I think it may even be broken. Fortunately, I was able to leave the key in the bubble tea place next door but it was quite stressful as I was heading for a train and was battling with this stupid thing before I realised there was someone available to take the key. The room looks like it is in the eaves, so the window is on a slanted, wall/roof. This means that the window blind just hangs down into the room vertically and doesn’t really shut out the light. At night you get lights from other buildings shining in And obviously in the morning the Sun shines in. Doesn’t make for the best nights sleep.
Positive section of review
Booked for night before a flight, easy to get to the airport. Lovely room, friendly and helpful staff. Good parking.
Negative section of review
Above a pub, there was a wedding so noisy until 11pm but was quiet after this.
Positive section of review
All was fine. Mike looked after us well. No complaints.
Positive section of review
The location is nice with a the balcony
Negative section of review
Others can hear your conversations in the other room , I feel like the rooms need to be abit more sound proof and private
Positive section of review
Location for Eurostar was excellent
Negative section of review
Check In was too lengthy, room not ready, asked to return in 30 minutes which we did. Room still not ready. Asked to take a seat and the member of staff who was serving us walked away and we never saw him again! After returning to the desk once more, we finally were booked in at 4:15 p.m. whole proceeds took 45 minutes!
Positive section of review
Great breakfast - friendly staff
Positive section of review
Mixed experience. It was clean.
Negative section of review
Mixed experience. NOT soundproof (a problem since next room neighbour came home 2am and watched TV each night). Toilet/shower NOT in room (error in specifications) . Rooms were tiny, beds were too short. Warm rooms in 1st floor. Communication was late (but we were lucky to get it in time).
Positive section of review
Everything!
Negative section of review
Breakfast was busy - the breakfast are seemed smaller than I imagined it would
Positive section of review
Location
Negative section of review
Shower pressure (slow)