1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property is opposite the docks and right next to Liverpool One shopping centre. There’s a bus terminal close by making travelling within the city very easy. Breakfast is good and I liked that there were multiple non dairy milk options. Even though our room was overlooking the main road we didn’t hear any traffic.
Negative section of review
Ordered a room with two beds which turned out to be one double bed and a pull up couch. We didn’t inform the staff as we made it worked but it would have been nice to have a proper bed.
Positive section of review
Was a lovely hotel within walking distance to the town so no need to drive, very nice & friendly staff, lovely breakfast & very nice room with comfortable beds, quite quiet location too
Negative section of review
Could have had hooks for towels on bathroom door, as nowhere to put them when had shower, maybe a bit of decor tidying up
Positive section of review
Staff provided.excellent customer service. Food great and the family room we booked was ideal.
Negative section of review
Nothing, the stay was just what we were looking for. Highly recommend this accommodation.
Positive section of review
Fabulous views . Wonderful staff. Very comfortable and clean . Highly recommend for short stay
Positive section of review
Staff were exceptional. Beautiful decor . Superbe breakfast . Highly recommend
Positive section of review
The Jail Tour was very good ..... The food was excellent all round PERFECT
Negative section of review
Just more signs in the town required to find the hotel... everything else was PERFECT
Positive section of review
Breakfast of kippers was excellent. The hotel and staff were aawesome
Negative section of review
Nothing
Positive section of review
Nice room. Always consistency comfortable
Positive section of review
Location was ideal.
Negative section of review
It’ll be even better once refurbishing is completed.
Positive section of review
Room was big
Negative section of review
Staff was quite rude and couldn't be bothered. Everything was overpriced for what you actually got. The "Discretionary" service surcharge of 12.5% is a joke on an already overpriced meal. The room was clean but bed was quite uncomfortable and the water in the shower took a very long time to warm up. Such a waste of water for the facility. I stayed in cheaper places with a better experience. Just not a great value for money