1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Some of the information on booking.com is not the information they have there. And I felt a bit cheated because I was literally outside with my daughter for quite some time. And I couldn't find a place because the postcode on booking.com is not the right postcode. I was just not happy with so many things, just not happy. And if you need help, there was no one there to help you.The only help there was.There was a phone number but sometime it wasn't even working The window was broken and it was tied by a or with a plastic.Dust dangerous anyone could get in
Negative section of review
Well, on the website, it says all the privacy.You can get from a home but it wasn't all the privacy.I could get because I didn't know.It was like a shed accommodation.And the only thing that you had to yourself was the room and the bathroom.And the toilet, but the kitchen.And the flooring you had to share it all
Positive section of review
The style of the hotel was very interesting and the staff were very welcoming and helpful. The room was clean and comfortable, and the food at breakfast was delicious. The instructions around parking and arrival were very helpful as well.
Positive section of review
We love this hotel. My family stay here often. Ask for a good view & receive a great room. So big & spacey for family of 4. Very modern & comfortable beds. Highly recommend
Negative section of review
Nothing
Positive section of review
When we booked we were it was for a twin bed room with a beach view. One room left! We were given a 3 bed room at the side of the hotel.
Negative section of review
Got the room we were advised.
Bourton on the Water, United Kingdom
Positive section of review
Location, as good as it gets in Bourton-on-the-Water. (In my opinion!) No street noise. On-site parking.
Negative section of review
Staff, (with the exception of two) not as friendly as I would expect them to be. Several times I said to my travelling companions, that they look as though they didn’t like their jobs. We all have bad days at work however, we stayed 6 nights, and it was the same every day. Breakfast was good, but on the two occasions we had our evening meals, tbh, we wish we hadn’t. Eg., I ordered the nachos, with extra cheese (an option for extra $$). I received a large plate of corn chips smothered with melted cheese. I had to ask for the salsa and guacamole (as advertised on the menu). A very small amount (approximately a tablespoon) of each was brought to our table, which I had to share with my friend who had ordered nachos as well. Yes, we could/should have complained, but decided it was a first world problem. We had food after all.
Positive section of review
The staff was excellent could not do enough for you.
Negative section of review
Rooms bit outdated. Need new decor
Positive section of review
Local to theme park (Drayton manor)
Negative section of review
Front of building a bit messy
Positive section of review
Staff are friendly and outgoing
Negative section of review
Rooms are a little out dated
Positive section of review
Very nice comfortable room
Negative section of review
Not enough milk/tea for 2 people, didn't ask for extra but didn't see any available
Kingston upon Thames, United Kingdom
Positive section of review
Location is ok
Negative section of review
No soap, small cups barely any milk, loud banging and drilling in the morning