1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had an express booking since our flight was delayed till the next day. Whilst the staff was charming on the front desk, it was disappointing to be checking into a dirty hotel room. The staff tried their best to immediately sort it out though and we obtained a different room. The facilities are great, especially the US 110V socket. The TV is not a smart one. There's only a youtube app in a hidden menu. We appreciated the hand soap and shower gel which was of great quality. The breakfast was filling and reached our expectations with their swift service.
Positive section of review
Excellent Selection, everything was hot and replenished frequently. I was very busy, but the staff coped admirably. We weren't seating in the main breakfast dining area, but that was fine.
Negative section of review
Nothing
Positive section of review
Clean, superb little house in the hotel grounds. All staff excellent owners superb and very lovely 5plus stars.
Negative section of review
Likes everything 😊
Positive section of review
Clean bright and spacious. Excellent location for a number of beaches and walks .
Positive section of review
It was Ok, we were just staying for one night on our way to another location
Negative section of review
We were given a disabled room because that was all that was available. If we had been told this at the time of booking we would have looked for somewhere else to stay, simply because we had to crouch to get under the shower and the clothes' rail was so low that there was nowhere for my wife to hang a long dress or coat. Coffee was terrible. Very weak from the coffee machine and not worth the £1 charge
Positive section of review
Amazing location right in the centre of Bristol
Negative section of review
Very expensive
Positive section of review
Location, lovely room, excellent breakfast
Negative section of review
Nothing
Positive section of review
The experience of staying in a castle.
Negative section of review
We waited a very long time to be greeted in reception and the members of staff seemed a bit unsociable. It would have been nice to have been offered some historical information regarding where we were staying either verbally from the members of staff or via an information book in the room- they missed a trick with celebrating the amazing experience it was staying in a castle. When I asked who one of the paintings was of, the member of staff said ‘it is an Anne but I couldn’t tell you which one’. We also weren’t told where breakfast was and also that they was a games rooms- which would have been nice to know as there wasn’t a tv in the room and no apparent bar. We were also delighted when we were finally offered a tour of the Norman keep BUT for the price of £10.50 EACH!! After spending £150 for the room it seemed a bit steep! It felt like they missed a few little tricks which would have just heightened the experience!
Positive section of review
It was quiet, once the trams stopped.
Negative section of review
There could have been some biscuits in the room
Positive section of review
Location was good
Negative section of review
No atmosphere, cheap tired furnishing, not luxury