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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
excellent location. very comfortable bed. great view overlooking The Mound and very polite professional staff. I liked the fact there is a 24hr reception desk and the front door is locked from early evening and guests access it with their room keys. I was staying with my husband but recently recommended here to a face group page for solo female travellers as it’s central location and 24hr reception desk along with the room facilities makes it a safe and comfortable choice.
Positive section of review
What a beautiful apartment! Immaculately clean and well presented. Comfy beds, gorgeous bathroom, and well equipped kitchen. The view from the living space was perfect - literally a hop, skip and a jump from the sea!
Positive section of review
The locking system is good. The location was good for what we wanted even though there are a few down and outs hanging around.
Negative section of review
Where do I start?! BEWARE! I don’t know how others have said that it was clean. The sofa and rugs are all stained. The cushions are so worn. The window sill in the bedroom had a layer of dust and dirty Cup marks. The plants were all dead and the window did not open. The floor fan was covered in a layer of greasy dust. The large cupboard in the bedroom that is shown as open and possible storage is padlocked shut. The other cupboard has old paint tins in it. The hairdryer did not work. And the ‘rubbish’ in the wardrobe also has a layer of dust. The bathroom is different to the picture and the shower is a ‘rain’ one and doesn’t have much power. The towels are not big enough to wrap around even the smallest of bodies and can barely be called towels they are so thin. (No hand towel provided. The extract fan is clogged with matted dust.The kitchen sponge was filthy. My daughter slept on the sofa bed where a bottom sheet was not provided. The pillow cases are grey where they were once white and I’m not even sure the quilt cover has been washed. It’s such a shame the flat could be really nice.
Positive section of review
Suited my needs perfectly. Arrived late and left early.
Negative section of review
My room was not en-suite, just a private bathroom that required stepping into the passage and back into the bathroom next door. I was expecting this and it was fine but some may not like it. Most rooms appear to be en-suite though so be careful when you book if this is important to you.
Positive section of review
Breakfast was excellent and the staff was just as good.
Positive section of review
It was clean and the staff were welcoming and friendly
Negative section of review
The room was really small even though I booked the biggest possible room so it would be interesting to see the “smaller” rooms
Positive section of review
Location was perfect Very clean & modern
Negative section of review
Wasn’t an actual living room like shown in the photos
Positive section of review
All the food was acceptable
Negative section of review
The beds were so HARD it was like trying to sleep on a board so we hardly had any sleep at all as we both suffer from Arthritis I dont suppose you will even read this
Positive section of review
Location and clean
Negative section of review
No replenish of tea coffee no towel change no sheet changes and the indoor pool was cold didn't see any staff except on check in reception shutters down all week left the service my room notice nobody came all week
Positive section of review
Handy for m6
Negative section of review
2am and the fire alarm went off. False alarm but no members of staff to direct anyone, I had to go and find someone to ask and be told 'oh they clean the extraction systems at night and it sometimes sets the alarm off' . No apology!!