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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel is in a great location in the city centre and free parking was included which was a real bonus. It has recently been refurbished and they have managed to maintain the lovely character of the beautiful interior. The room was tastefully decorated, spacious and clean with a very comfortable bed and good size en suite. All the staff we met were welcoming, helpful and professional and overall we had a great stay! Breakfast was good quality and freshly cooked - great value! We will definitely return when visiting family again.
Negative section of review
I honestly can't come up with anything!
Positive section of review
I have stayed before so I know that your rooms are lovely,airy,warm & comfortable.I like the decor & view of the gardens. Usually good value.In a quiet location some distance away from the town centre,but with a couple of local shops & pubs within walking distance.
Negative section of review
I understand that there is always a pre-warning about the fact that the hotel is a party & wedding venue & this is the first time that I’ve fallen foul of this.It was the first time I’ve paid more for my room than previously & the first time I have been on the ground floor.There was a wedding & my room was right next to/among all the celebratory rooms so it was noisy until midnight.I just thought it would have been better to put wedding guests in that room & me further away!However,I did book late…. I am just reporting,not complaining
Positive section of review
The staff were amazing. Skye was so welcoming on our first day and it just flowed on from there. I can’t remember everyone's name but all were so accomodating. Food was excellent. Room was lovely.
Negative section of review
Very noisy from a function held on our first night. Carpet on stairs leading to rooms needs cleaning. Dirt impression is so important.
Positive section of review
Quiet location near the town centre and seafront - a large bedroom window with a view of the sea. Good en suite facilities. The pub next door serves breakfast.
Positive section of review
All factors v good, excellent room, breakfast and location. We have used this hotel previously and have always had an excellent experience .
Positive section of review
Nice hotel very interesting liner history breakfast good , parking very good most of the staff were wonderful overall a good expierance
Negative section of review
We expected a double bed but got single beds , when i asked why told all doubles gone , only one lift seemed to work
Positive section of review
I have stayed here a couple of times now and couldn’t fault anything. I will be returning soon 😀
Positive section of review
The bathroom was a positive surprise after seeing the bedroom's state.
Negative section of review
Spider webs, dust, pieces of wood, scratched furniture, broken wardrobe, window not closing properly.
Positive section of review
Clean, nice and tidy. Everything you need is there.
Negative section of review
Nothing
Positive section of review
Room was Ok .
Negative section of review
Bathroom very poor. The worst was when I opened the room window first floor and this is what I was greeted with as the rubbish below. There is no excuse for this and it will bring in vermin. I know these places get issues with seagulls but all this rubbish appears to be in shopping trolleys where it should be in lidded skips. I did not complain direct to the hotel as staff were at an absolute minimum. I also believe I could smell the odour from this rubbish the following morning with the window open.