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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The front of house staff were excellent, and tried to help us as much as possible. We were in the newer section, the room overlooked a tennis court, so felt private. The space in the room was good, the bed was comfy, and large enough for my partner who is very tall; I loved the bath. We were comp'd late check-out due to the disruption on arrival. The hotel were able to loan us an extension lead due to the problem with the in-desk socket (required for the kettle).
Negative section of review
A few other reviewers mentioned the rooms were tired; I'm not sure it is so much that, though things like taps are looking well worn, for us it was more that the rooms we saw required snagging/repairs. I say rooms, as on arrival the room we were in seemed nice, but as we started to unpack and setup for our stay, we found the in-desk power and HDMI didn't work, one or more of the light bulbs were not working, and a shelf was not properly attached, so we couldn't move the kettle to that location to use the socket there. The night staff said we could try the room next door, for some reason unknown to the staff there was noise coming from equipment within the building, which was significantly louder than what was audible in the room next door, the light switches by the bed didn't operate the lights for the room, again, one or more light bulbs weren't working, and a cover was missing from the lighting above the desk so you could see the cabling. We were then shown another room at the front of the building, which seemed much smaller, had no comfy seating area, and the bathroom had an extremely noisy fan. In the end we switched back to the first room, and the hotel loaned us an extension lead for the desk/kettle. I was so tired I was able to drift off despite the equipment noise. I think they need to be checking rooms for these types of issues when they are unoccupied, not just waiting for customer complaints. I tried to order room service, the QR code on the info sheet in the room went to a broken link. When I called down to the restaurant/room service, and explained I couldn't see the menu, I was told that afternoon tea was only available via pre-booking, and was not available in-room, which was disappointing, as I wanted to relax in peace.
Positive section of review
The hotel is an excellent choice for a family that are looking for an apartment like facilities (with separate sleeping rooms, kitchen and living room). The staff is very helpful and there is Tesco & a variety of fast food near by.
Negative section of review
The hotel is on a main street, a bit noisy. There are many buses near by but no tube.
Positive section of review
Great location, fantastic modern apartment, u can walk to a fantastic bar that serves real good food within seconds . Highly recommended, so much that I've booked again for next year
Positive section of review
The place was beautiful everything I needed and more . The hosts was amazing kept contacting with me and would like to come bk again
Negative section of review
Loved everything’s
Positive section of review
The location was very good. The selection of food at breakfast was good.
Negative section of review
It was hot in the room, the shower made the whole bathroom floor wet.
Positive section of review
Location was fabulous in the old city of Edinburgh. Room was clean
Negative section of review
The room was quite small
Positive section of review
Spacious comfortable apartment in a very convenient location
Positive section of review
Amazing location, very clean & great looking apartment
Negative section of review
Nothing
Positive section of review
Comfortable bed. Very clean.
Negative section of review
Cold for June. Needed the heating on. Our room only had a skylight as a window.
Positive section of review
Style
Negative section of review
Nothing