1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I would 100% recommend a stay here. We were visiting Durham for the universities' open day with our 2 children and are so pleased we booked to stay at The Avenue. We will definitely be returning again in the future. The rooms were clean and the beds were very comfortable. We booked in for dinner here also, which was all really lovely and well presented.They had a fantastic pianist playing live music, which just added to the already friendly and welcoming atmosphere. Our son Frankie was also allowed to get up and play a few songs during the break where all the staff and local residents were so supportive. This made our night. The staff were all truly fantastic and could not have been more accommodating and friendly. To top it off, our breakfast was delicious! Thank you to the landlord Rich and Claire for such a brilliant stay. I'm sure we will be seeing you soon. The Currans
Positive section of review
Despite the major refurbishment project going on, it was hardly noticeable and the staff dealt with all our questions and my additional needs as a wheelchair traveller exceptionally well. They were all friendly, polite, thoughtful and aware of my needs. It’s clear that they’ve all received a high level of training and they want to make your stay the very best it can be.
Negative section of review
I’m struggling to find something. The only slight issue was the width of the doors for my wheelchair. I’m not wide and it was a close shave with some of them but they’re mostly all doubles so not really an issue and there’s always a staff member more than willing to help. I imagine if I’d asked they would have sent someone juat to open doors for me!
Positive section of review
Property was lovely, the room was bright, clean and comfortable. Breakfast was perfect and ingredients were good quality. Hosts were amazing and clearly enjoy what they do.
Positive section of review
Location, free parking, patio, would be lovely in warmer weather. There's a fabulous Café at the Observatory opposite. Quiet apartment on the ground floor.
Negative section of review
They didn't make it clear which number the flat was, and didn't inform us that you have to turn the water tank on for hot water. I contacted them and they said they would change the description for future guests. Needs heaters on in cold weather, back room gets very cold. Would stay again though.
Positive section of review
Hotel was in a great location and the room was fab, breakfast was great in the morning as well!
Positive section of review
Beautiful building, clean rooms. Amazing breakfast this morning.
Negative section of review
Only one slight niggle, wasn’t given any information about breakfast or what times it would be.
Positive section of review
Location was awesome . Room was big enough to accommodate
Negative section of review
Lifts were not proper
Positive section of review
The staff were very accommodating
Negative section of review
Check in could have been earlier but this is standard for hotels so no issue
Positive section of review
Clean friendly hotel.
Negative section of review
Rooms ok, spa good. Friendly staff.