1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Cheap and cheerful. Needed a place to crash for an event in Derby. Parking on site was free. There was an event on the night we stayed over. Our room was right above the event and the music was loud. The staff were really helpful to move us to a quieter room on the other side of the hotel.
Positive section of review
View, View, View - Location is excellent with good parking facilities. Staff are knowledgeable and polite and the addition of a small welcome pack in the room with some history of the hotel is a nice touch.
Negative section of review
Decor is a little tired and would benefit with an update. We did not book for breakfast as previous experience it was very basic and there are some lovely places to eat nearby.
Positive section of review
Lovely location with such friendly hosts. The Shepherds house was perfect for our 2 night stay. Only a short drive to Wells. Property was clean and hot tub was a lovely feature.
Positive section of review
The location of the house in relation to its environment was perfect. The house itself was beautiful and the room, lovely. I will definitely book again.
Negative section of review
The bed was a little too soft.
Positive section of review
The staff in the restaurant and front desk were fantastic. They made our visit memorable. The room was spacious, clean and comfortable.
Negative section of review
The pool area could do with more seating. Parking is extortionate!! £54 for an overnight stay!
Positive section of review
The reception area is clean Free onsite parking Majority of staff polite and helpful
Negative section of review
Noisy from motorway traffic Window didn’t close properly so noisy Carpet dirty Smelly toilet Dirty rusty bin We asked for cleaning service and after 2 hours no action. 2pm cleaning round began. No change of bed linen- just made up with dirty linen (minor child had taken ill and accidentally wet the bed- same bed sheet returned with a large stain) Towels one had someone else’s mascara and lipstick stains I don’t use any. Used room utensils- cups and spoons left on the table. Ripped leather headboard Cafe closed on Sunday
Positive section of review
Location and layout of the hotel, staff all very friendly.
Negative section of review
Nothing all good
Positive section of review
really comfy bed and location , value for money
Positive section of review
The ambience and attention to detail
Negative section of review
The girl in the vreakfast room who looked my daughter up and down in a nasty manner
Positive section of review
Nothing
Negative section of review
The staff was so lazy and unorganised, no one answers the phone at reception or guest care! They are rood and unsympathetic & the room smelled terrible!