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2
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Positive section of review
Location nice staff good choice of breakfast Should have asked for lower floor spiral staircase no. lift both of us partially disabled no offer of help although we did not ask
Negative section of review
Spiral staircase although it goes with the building
Positive section of review
Room was perfect, wanted to eat before going to a show, we were able to receive fast service. Breakfast was lovely, fantastic choice.
Positive section of review
The room was comfortable, sheets clean, towels clean and soft. Nice Size bathroom. And a smart TV that connects to your phone.
Negative section of review
It looks tired. A bit of smartening up.
Positive section of review
Nice location, great room for the price. The room was quite clean and comfortable, I would recommend it in the future.
Negative section of review
The sink in the room was a bit small, making it harder to use.
Positive section of review
Room was spotless, hotel located in central Birmingham, disappointingly, breakfast not included in price
Negative section of review
Inclusive breakfast would have been a boon
Positive section of review
Well presented and decorated property. Location good and well equipped.
Negative section of review
Too many stairs for older people. Disappointing outside area, not clean. Socket not working in top bedroom. Clean enough but paper under bed and roll top bath. Keysafe was hidden by basement shutters open and could not lock it when leaving.
Positive section of review
Friendly staff who were very helpful. Good breakfast options.
Positive section of review
It was in a pretty location within 2 miles of Bakewell.
Negative section of review
Despite the building having key pad entry for the front door and each room the security in our room, room 3, was a serious issue for us. It was situated on the ground floor. When we arrived at the property the bottom sash of the window was half open. On inspection we found that this sash could not be secured as the receiver to the fastener was missing and the fastener was hanging off. As the external window sill is only just above waist level anybody at anytime could have opened the window and gained access to our room, bypassing the entry systems. We had to walk 150m to the cafe and report this and then return to the room to await a member of senior staff to attend. A member of staff from the cafe come to our room to look at the problem. At this point we made it clear that we were not prepared to leave our personal affects or to stay in this room with the window in this condition. Approximately 30 minutes later a man arrived with various tools and screwed the window closed so that it could not be opened. He did not apologise and as the other window in the room was fixed solid with paint, there was no fire escape or ventilation to the room. We believe that the management knew of this situation and were still prepared to let out the room which we find totally unacceptable . The wardrobe and the chest of drawers smelt unpleasant to the extent that we did not unpack our cases over the two nights we stayed. This is also the first property that we have ever stayed in where no shower gel was provided. The property operates on a no contact check in and no contact check out system. Your only means of contact is via the cafe and once this is closed at 17.30 there is nobody to speak to other than a telephone number which it states should only be used in an emergency. The cost of this room with breakfast is very expensive considering the facilities and standards of accommodation and parking available as there is no level of customer service what-so-ever.
Positive section of review
Marvellous view. Good breakfast.
Negative section of review
Bed badly made without a fitted sheet and really uncomfortable. Also the sink in the bathroom was very small. The badly fitting plug allowed water to drain. Only one comfortable chair.
Positive section of review
Near to family and port
Negative section of review
Building works and night staff when we arrived were not very professional
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