1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I have stayed at this Hotel before a few years ago and I was very satisfied. I aware of the refurbishment that is going on. But I was very disappointed this time.
Negative section of review
I did have a good experience this time 2days to get Soya milk for my Breakfast, a Hotel of this size. I did give notice I would be arriving early on Monday 29/04/24 7:30am ish could I get a room at that time this was granted. (No issues) Given that I was up a 04:00am that morning to travel. I didn’t have anything to eat. Bag into my room no issues. I went down to the Dinning room to ask if I could have a breakfast Yes no problems that will be £15:95 I paid by card. Into the dinning room for some cornflakes but no Soya milk only Oat Milk (which is not Soya milk) The Manager who charged me the cost was unable to obtain Soya Milk, walked to a near by shop (or so he said) ? Do you want any breakfast Answer No I’ll refund you money onto your card it will take a couple of days. That’s ok thanks. He would get Soya milk for the next morning 30/04/24. Down for breakfast it was a lady manager I asked for Soya milk still none available, but this manager managed to get some, and I also used the milk on the morning of the 01/05/24 on the day I was checking out, I asked the receptionist if my account had been reimbursed with the £15:95 she said no probably another 2/3 days 15 days from when the was taken out of my account, and I’m still out of pocket, very poor customer service.
Positive section of review
Very warm welcome. Friendly and helpful staff. Great pub food and the real ale was spot on. The rooms were well equipped, very clean and the beds comfortable.
Blaenau-Ffestiniog, United Kingdom
Positive section of review
Well equipted home, plenty of seating for 13 people outside and inside, lots of towels and tioletries and good communication with the host.
Negative section of review
Nothing
Great Yarmouth, United Kingdom
Positive section of review
I like the location it's good value for money, close s to resto to sea side ❤️
Negative section of review
I just don't like the bed no bed protector,not enough pillows and there's no bin to put rubbish 😞
Positive section of review
Clean, good sized room, comfortable, welcoming staff
Negative section of review
A bath would have been nice Parking needs some forward planning, but not a showstopper
Positive section of review
Location. Car parking. Restaurant.
Negative section of review
Needs a refurb. No plug in bathroom sink. Bathroom fan not on (switched off and likely this due to noisy blades, from past experience). The bed was not the most comfortable I have experienced. That said, it is near to a supermarket and in a good location for my activities.
Positive section of review
Staff were great room was clean
Negative section of review
The bathroom needed to be updated shower head poor water spray out the side of the shower head but not too much bother
Positive section of review
Bathroom very nice. Large bed
Negative section of review
Booked a suite, was not a suite. Room was quite small. Bed very uncomfortable, very hard bed, and uncomfortable plastic cover, which rustled with the smallest of movements. Tried to check in 2 and a half hours after check in time and room was not ready.
Positive section of review
Very good, cooked to order
Negative section of review
could have bigger beds
Positive section of review
The decor and the staff
Negative section of review
The bath plug didn’t stay in the plug hole so we couldn’t use it
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
