1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was clean and good but sound-proofing less than ideal as footsteps from room above were very distinct. Bathroom light by sink was too large and in the wrong position (I hit my head on it) and no help when shaving since lighting was from one side only. Guide in room indicated that there were more choices for breakfast than were actually available. Kitchen managed to produce good food for dinner; less good for breakfast. Small staff numbers meant food took some time to arrive. Overall, not bad but could have been better.
Negative section of review
Bedroom was not well insulated for noise from room above. Mirror in bathroom not illuminated efficiently for shaving (or make-up).
Positive section of review
Really friendly staff and good portions of food served at their cafe
Negative section of review
Found it difficult to get hot water from the shower and tap in bathroom
Positive section of review
Happy, polite staff, lovely clean bathroom , comfy bed…. Thank you
Negative section of review
A little noisy on the corridor after the pub next door closed, but it was Friday night, so maybe to be expected.
Positive section of review
Took video of how bad it was my pictures are screenshot sorry
Positive section of review
Location of hotel, friendliness of staff and amenities
Negative section of review
Nothing
Positive section of review
Location good Nice staff Good cafe
Negative section of review
Mattress too hard St Paul’s bells go off every hour including throughout the night No safe or cupboard space
Stoke on Trent, United Kingdom
Positive section of review
The room was nice and big
Negative section of review
The run down aspect of it and the stairs with no lift
Positive section of review
Friendly staff
Positive section of review
Everything!
Negative section of review
The Terrace bar was shut for a private party so we were turned away.
Positive section of review
Bed comfy
Negative section of review
They lied and the pool is closed and took light broke list horrible