1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was excellent. The property was comfortable with windows overlooking a park and Arthur's seat. It was pleasant. The clothes drying rack that pulled up to the ceiling was a gem - it would be helpful to other guests to let them know that it is available. The large kitchen was also helpful.
Negative section of review
The state of the available cooking utensils, oven dishes, glass ware and cutlery was very disappointing. I had to wash anything that I used by hand prior to using. There was visible food scraps still on cooking utensils and oven dishes. Knives and forks were visibly dirty also. The warmth of the home was too hot most of the time. We opened windows in lounge and kitchen to allow ventilation of the property with air flow throughout. The assumption that all guests have subscriptions to streaming services was disappointing as this left us unable to watch the TV. The number of emails received by the property management team was overwhelming with at times unhelpful information. I was even asked to post pictures on their site on day one of our stay. This was unnecessary and very annoying. When I needed help to gain access to free to air TV there was no response to my direct question. Later that evening around 9.30pm I received another email asking me if I had fixed the TV issue. This was disappointing. The shower space is very small requiring some flexibility. The spiral staircase was a bit tricky with a large suitcase.
Grange Over Sands, United Kingdom
Positive section of review
breakfast, very good selection but toaster inadiquate dinner, very good room, very nice but couple of minor problems reported but not fixed, coffee machine leaked and didn't work
Negative section of review
car parking, needs to be managed a lot better ie; marked bays house keeping needs to be inproved
Positive section of review
Hotel very clean and comfortable. Good location. Breakfast and evening meal excellent.
Positive section of review
It was quirky. It was clean with 2 bedrooms and 2 bathrooms which suited our needs
Negative section of review
It was quite a walk from the tube station
Positive section of review
Excellent breakfast, friendly staff!
Negative section of review
More varied food menu !
Positive section of review
The room was clean and comfortable
Negative section of review
The television didn't work and wasn't repaired during my stay ,children and young people werr up all night and lights were on ,talking and TV's were on all night
Positive section of review
Convenient
Negative section of review
Dated
Positive section of review
Very good