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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff go above and beyond to make you feel welcome and comfortable. They make a particular effort with families, so if you're looking to travel here with a young family, trust me, do it! It is so rare to find a luxurious hotel in the UK that welcomes kids, this place really does have it all. The facilities are great, the fact they have a kids pool open all day adjacent to a pool so you can swim as well as being able to take kids in the spa area for a couple of hours a day is a game changer. Food free for under 5s is such a great perk as well.
Negative section of review
Nothing
Positive section of review
Perfect location for a stroll into town. The decor inside was to a very high standard - very clean and comfortable. Really good use of the space. Coffee machine much appreciated. Shower lovely and hot. A good spot to relax after a day's cycling. Can recommend Mr Coopers Coffee House for cakes/coffee/breakfast.
Negative section of review
Felt a little cool in the evening, and couldn't find how to turn heating on (not sufficiently bothered by this to contact owners though - just used fleecy blanket provided.) Floor in bathroom got very wet when having a shower (sorted by underfloor heating!)
Positive section of review
The room was ok. We were not aware that building work was being under taken. This did really spoil our stay. However I would have liked to know that my room looked out to the building work and that it was so high and close that it could have been somewhat intimidating.
Negative section of review
The shower was very good, however it was very very slippery and nothing to hold on. Also that bath mat was not in an obvious place. It was rather hard to find the hotel.
Positive section of review
The room upgrade was great. Breakfast was very nice, and all of the staff were very friendly. Our room was a good size, plus we loved having a TV in the bathroom. We will be coming back to this hotel when we are next in London for the weekend.
Negative section of review
There wasn't much not to like about the hotel. The only thing we came away thinking was that breakfast was quite expensive for what it was. We paid almost £60.00 for the two of us to have breakfast, which we thought even for London, it was a lot. We are likely to skip breakfast next time we stay and try a local cafe.
Positive section of review
We loved our stay. The place was spotless and super comfortable. The host was really nice and explained everything clearly. Highly recommend for a great experience. We'll definitely be back!
Positive section of review
Very friendly staff, room was perfectly clean and it was cleaned every day of our stay. Amazing location near the Tower of London.
Negative section of review
Breakfast is a bit disappointing, there were no warm dishes except of boiled eggs, mostly bread, cheese and sausages. There were not much spacemen the room to hang our clothes.
Positive section of review
Everything, location breakfast accessable bar food all evening just a great hotel well managed
Negative section of review
We liked everything
Positive section of review
Very clean, spacious Warm welcoming host. Fantastic choice of breakfast
Positive section of review
Great location outlook from window zero bothered with nesting seagulls
Negative section of review
Food choices at breakfast cut back from previous visit. Restaurant food not as good one night had sick and runs following day
Positive section of review
It had everything we needed and got us through the days we were there
Negative section of review
The mattress was a bit hard but otherwise ok