1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Hotel is in a great location. The staff were so lovely and friendly. We were given a voucher for a welcome drink on arrival which we thought was such a lovely gesture. The staff were so friendly and welcoming. The breakfast was amazing, more than most people could eat. We will defiantly be back.
Positive section of review
The overall decor of the hotel, the staff are friendly it is very clean and the location is perfect for what we use the hotel for.
Positive section of review
The bath was absolutely incredible Really comfy bed and the room was breathtaking. Really great communication
Positive section of review
It was a good location for Badminton Horse trials which is why we stayed there.
Negative section of review
Room was dirty and uncomfortable. On check in, we told the lady we were going to use the pool straight away and she said we had 15 mins before last entry. When we got in there we were told it was at capacity so couldn’t use it. I know there are rules but she should have said at check in- ‘the spa is a 10 second walk from here so check they aren’t full’- we walked all the way to the other side of the hotel and got changed before going back to the spa so I had a VERY disappointed child. The receptionist didn’t seem to care when I asked why she didn’t mention it at check in.
Positive section of review
Lovely country pub, lovely bar area, good food and very friendly locals
Positive section of review
The service and the food at the restaurant.
Negative section of review
NA
Chester-le-Street, United Kingdom
Positive section of review
Staff excellent. very clean, shower ok
Negative section of review
. Didn't like steps in the room. Kept knocking my legs on edge of bed.
Positive section of review
Location for soho house
Negative section of review
The staff at the roof top Bar. Found them rude and whilst happy to take our order for food and drink when it came proceeded to ask for the table back!
Positive section of review
facilities were good
Negative section of review
poor value for money ,
Positive section of review
Loved the spacious & comfortable room & the location was perfect.
Negative section of review
There is nothing not to like 😊