1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff member at reception was super friendly and got us an extra pillow each (you only get given one each with none spare in the room). Room was functional but tucked away on the 4th (top) floor which we appreciated. Owing to a mess up at a different hotel, we booked this last minute and arrived an hour after booking, with no problems.
Negative section of review
I felt slightly unsafe as there wasn’t always someone on the desk and you could go straight into the lift and onto the floors. Lift should be access controlled but even then it’s so busy so would be difficult
Positive section of review
The host was very welcoming Very clean and comfortable bed had everything thing you needed in the room kettle fridge large cups hairdryer straighteners coffee tea milk sugar 2 complimentary bottles off water in the fridge very small tv close to all the pubs restaurants and amusement and shops public transport
Positive section of review
The location, the room, and really accommodating hosts. Nice little pub a walk away. It was overall a lovely stay.
Positive section of review
In a great location. Michelle was lovely went through everything with us. Even helped with the trams.
Negative section of review
We got up for breakfast. My parent had a cigarette outside and re-entered the building. A lady said ‘ You best not of been smoking in your room’ He hadn’t there are smoke alarms, signs and a non smoking policy. We thought this was very rude. There are better ways to address people.
Positive section of review
Staff were so helpful and friendly. Location was perfect. Room was spacious and clean
Negative section of review
I was unsure where to park when i first arrived but staff assisted with this on check in.
Newcastle upon Tyne, United Kingdom
Positive section of review
Reception staff very helpful in organising taxi for us and ,breakfast was lovely
Positive section of review
We have an EV so being able to charge it FOC was a delightful bonus.
Negative section of review
On arrival we were given our access cards and told 'your room is over there through the gap in the hedge. The staff weren't very attentive. On the day we ordered breakfast we had to collect it ourselves from the serving area. A 10% surcharge was applied to all our drinks even though we collected them at the bar .
Barrow in Furness, United Kingdom
Positive section of review
Everything was great,staff were lovely,food and drink was great too👌
Positive section of review
The location was fantastic and it’s cheap.
Negative section of review
It’s very basic. The heating was on all day and night which made it very hot in the small room and there was no way you could turn it off so didn’t sleep to well at all. The shower was really rusty and had no pressure at all.
Positive section of review
Location, staff and comfort .parking
Negative section of review
Nothing