1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Croft is a lovely place to stay. Everything is spotless and decorated to a very high standard. Sally and Steve have thought of everything! They are so friendly and there were lots of thoughtful touches to make us feel at home. The location is so tranquil and quiet and the views are glorious. We stayed here because I was working at the Malvern Show and Salky and Steve couldn't have been more helpful and obliging!
Negative section of review
I can't think of anything!
Positive section of review
I didn’t like the fact that every time we needed to do anything, like eat, swim or the jacuzzi I we had to go to the sister hotel and it was very heavy rain at times. The staff were very friendly and helpful.
Negative section of review
Or room was very dusty, that was our only complaint
Positive section of review
A bit uninspiring to look at, but we got a clean room with everything we needed for a stop over night at half the price of any of the large Gatwick airport hotels. Being able to open the windows is good.
Negative section of review
Bathroom a bit tatty.
Positive section of review
Friendly staff. Spacious, clean room that had everything we needed. Great location. Loved the use of the gym and steam room included in the price
Negative section of review
The car park is very limited in comparison to the number of hotel rooms.
Positive section of review
Breakfast was good with plenty of choice. The dinner menu was very good. We were spoilt for choice. The hotel was in a good spot and quiet.
Negative section of review
The toilet was tricky to flush and stuck in the corner next to a hot towel rail.
Positive section of review
Well located, clean and convenient hotel. Very welcoming and friendly staff. Breakfast decent and at a fair price.
Negative section of review
No kettle etc in room. Fully understand it wasn't in the listed amenities but waking up in the morning I realised how much of a handy thing it is; and given the cost of some kettles and tea bags it would be worth including. Some outside noise but inevitable for a centrally located hotel
Positive section of review
Perfect position, nice atmosphere, friendly staff. Nice clean room and good food.
Negative section of review
Everything was good
Positive section of review
The location, food (breakfast and dinner) and wine/drinks were excellent.
Negative section of review
The room in the Sportsman’s wing was disappointing. We selected it because it was cheaper than the main hotel rooms, so we expected poorer accommodation but it was not as good as we had hoped.
Positive section of review
Extremely clean and tidy cottage with everything provided for our stay.
Positive section of review
The location
Negative section of review
The layout is a bit confusing our room was 706 but we needed to get out of the lift on level 3