1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Positives: A gentleman called Plamen was excellent, very friendly and delivered great service. Location is excellent. Negatives: The roof top bar shown on their website is not open to guests - it's for private hire only. If you're thinking you can have a drink and view the skyline as a resident, you can't. Room was clean, though I think the previous occupant was a smoker. In future: We ate in the bar, which offers the same food as the restaurant; the food is just okay, but considering you are in central London, would eat in a better restaurant next time. Overall an okay stay. For the price, would be worth comparing against other properties.
Positive section of review
Everything!! I booked in advance for my boyfriend's birthday. The staff and whole experience was 10/10. Friendly, helpful and accomodating. First time having room service so that was fun only had to pay a small service charge as we had breakfast included in our room already. Lovely aesthetics and location/river views. Loved the bathroom (bath and shower option was lovely). I really loved and appreciated the bidet and wish all bathrooms/toilets came with one.
Negative section of review
The steam room made my eyes burn a couple times and the spa section was quite wet and slippery maybe more drains but I understand that's not a straight forward solution. Other than that, we enjoyed the spa section.
Positive section of review
Staff were friendly. Location was still within a 15 minutes walk from the city centre. Breakfast was small but still enough choice to not leave with an empty stomach. We pre-paid breakfast when booking the room and on an early day they even made us breakfast-to-go when we asked the night before!
Negative section of review
No AC in the room. We chose a weekend, suprisingly, with a couple of hot days so we really missed an AC but it was also a choice we made ourself. Because of this reason we were also slightly disapointed that the window could only open for like 10cm.
Positive section of review
Everything. Everything was to hand, bar, restaurant & it was handy for Alnwick Castle, Gardens & the Alnmouth railway station. The breakfast was fantastic.
Negative section of review
Very happy
Positive section of review
It was perfect for our requirements. Staff, particularly the barman was excellent. He recommended the Birds Nest for breakfast. Perfect. Thank you.
Negative section of review
Nothing.
Positive section of review
Lovely big house with lots of space. Good location, short walk from the shops and the train station. Good communication with people renting it out.
Negative section of review
Not stocked up very well, lack of cleaning supplies ( no antibacterial spray or wipes etc). Couldn't even wipe the dirty table in the garden to sit outside.
Positive section of review
The bed and pillows were comfortable, the location is useful and the staff were so lovely. The room was clean
Negative section of review
The room was slightly cramped and tired but absolutely not enough for it to be a problem
Positive section of review
All excellent. So central too, thank you.
Negative section of review
Lift jammed and we suffered a really bad jolt to our bodies
Positive section of review
Perfect location clean comfortable
Negative section of review
N/A
Positive section of review
Staff were fantastic.
Negative section of review
Just a lack of communication, regarding work going on, next to our original lodge.