1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is mine and my partners go to but very disappointed this stay was put in the dungeons , no lift working got lost every trip out , room was boiling which knocked us both I’ll , windows didn’t open I’ve paid a lot less for better rooms , understand they were busy but I was told to check back later if not happy to be given a fan and a lecture off another staff member , the bathroom flooded and soaked my clothes , toilet made noise all night and we were where all staff were in n out so very noisy , couldn’t wait to leave and gutted we wasted money we don’t have for an awful restless night
Negative section of review
Usually love staying here but didn’t enjoy this stay what so ever
Positive section of review
The location is stunning, the views from the windows especially sunset. Very equipt for an enjoyable stay plus love the freedom of the key safe into your cottage and the code for the gate for access. Louise popped her head in to say hello which was lovely.
Negative section of review
Personally, I think the cottage would benefit from a smart TV as the channels are limited when you just want to relax in front of the TV. I would prefer the shower curtain be along the bath rather than circular as we found it very claustrophobic.
Positive section of review
Location is so central and walking distance to the shops and restaurants. The breakfast can use more variety. Also breakfast area was small and couldn't accommodate everyone. But all in all it was great, fresh, and super clean.
Positive section of review
Pretty hotel and grounds, we enjoyed the use of the jacuzzi. Beds were very big and super comfortable and rooms were spacious with a large bath. We paid for a full body massage and it was well worth it!
Negative section of review
We stayed for 3 nights and on the second day out the sign on the door asking for our room to be cleaned. We went out and returned to find that our room still hadn’t been cleaned even after 3pm. We phoned reception to ask for more toilet roll and fresh towels and found we had to phone twice as they didn’t arrive the first time.
Positive section of review
The hotel was clean, food was served promptly and the staff were friendly! I got a car space too, so that was even better as there are limited spaces. Thanks guys!
Negative section of review
Nothing to mention.
Positive section of review
Bus stops in front of the hotel,very clean,good breakfast,self service of tea and coffee in the room, friendly staff and comfortable beds
Barnard Castle, United Kingdom
Positive section of review
Nothing , dark , dingy , tried to charge me more money , room itself was something out of the 50s
Positive section of review
Really convenient, close to Paddington station. Large room, clean and comfortable
Negative section of review
Top floor room, many stairs and no lift, out of action for quite some time. Noisy at night with loud conversations right outside our room at midnight, no sound proofing. And very expensive for one night stay.
Positive section of review
location was close to my office.
Negative section of review
1. they charged me extra deposit(50 pounds) for security https://paymanclub.com/deposit/booking_deposit_terminal/t51gp7/website, never had this before in other places. 2. the mattress was smaller then the bed, I hit my leg couple of times 3. there was a spider in the room
Positive section of review
Excellent service good choice
Negative section of review
A bigger room and more tea and coffee AND SHOWER GELLI