1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Firstly, staff were really friendly and welcoming, Location to the Utilita Arena is brilliant, and you are 5 min walk into the city centre and New Street staion and all shops. You can order food to the hotel, which is just great. Also, check out is 12 pm. I'd stay again.
Negative section of review
Only one lift was working, and the vending machine was out of order. The vending machine isn't really an issue as you can get drinks from the bar at decent prices, but the lift is annoying.
Positive section of review
The setting of the property was great , close to the beach and get nice fish and chips from fryers tucks, The restaurant at the Waterfront Restaurant, had lovely breakfast and lunch with great sea views. Beachdown was great very spacious accommodation and great views
Negative section of review
Property could do with a bit of TLC on the outside, lots of weeds on the driveway and the grass at the top a round the patio area need a good cutting. Roof terrace could also need a clean up. Great inside the home, just needs a bit of a tidy up and be 10/10
Positive section of review
The chap on reception when we arrived was very helpful. We had an issue with the first room we were allocated; it was dealt with promptly and we were moved to a different room. Location was great for getting into town easily by bus.
Negative section of review
Unfortunately, the cleanliness of the property and room were very poor. The main window in the bedroom desperately needs replacing. The main table in the room was very unsteady. Generally the accommodation needs some love and attention. The key codes were a bit of a pain to use to get into the bedrooms. We had to call for help to get in on our 2nd night. That said it was dealt with promptly and we managed to get in. The car park surface is very uneven. Be careful in the dark.
Positive section of review
Friendly, helpful, and knowledgeable staff who provided the ultimate service from reception to all waiting staff at breakfast kitchen staff and housekeeping,
Negative section of review
The sausages at breakfast not so good..
Positive section of review
Room service coffee always came within 10 minutes!! Door staff were personable and helpful. Room cleaning did an excellent job.
Negative section of review
Hallway carpets could use a cleaning.
Positive section of review
It was really clean and very Central is couple of minutes walk to the underground 🚇.
Negative section of review
Very nice
Positive section of review
Very stylish room and very comfortable
Negative section of review
Nothing
Positive section of review
Clean, beautiful interior design
Bury Saint Edmunds, United Kingdom
Positive section of review
Location and breakfast was great
Negative section of review
Very dated and tired
Positive section of review
Friendly staff Swimming pool
Negative section of review
Breakfast start time very late for a weekend Coffee not very hot Promised a full Scottish breakfast on booking.com but didn’t specify it was a buffet, disappointing !! And no granola or marmalade either !!