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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was thoroughly impressed with the comprehensive and absolutely delicious breakfast. Everything was top notch. It was the BEST breakfast I have ever had at a hotel. The staff, from check-in to check-out were stellar, courteous and informative. The room was well appointed and the hot beverages were a welcome addition. The availability of the shuttle and their helpful drivers was a bonus.
Negative section of review
The friendliness of the male house cleaner. Even if not in a good mood, a Good Morning to guests you pass in the halls, would be nice. Just courteous otherwise everything about the facility was impressive.
Positive section of review
Another pleasant stay for us. That was our 3rd time staying at the hotel. Staff were lovely and helpful. Room was clean and comfortable. Super convenient location to catch our flight home. Will be back. Thank you!
Positive section of review
The room was great. The staff was extremely helpful and we really appreciated the extra help that we received from Krunal. He arranged our taxi to Heathrow and we arrived in plenty of time for our flight.
Negative section of review
We could not really find fault with the Gainsborough at all.
Positive section of review
Helpful and kind host. Comfortable house. Secluded garden. Parking outside. Well equipped kitchen. Near Pensthorpe Park nature reserve.
Negative section of review
With respect, the bathroom let the property down for 2 reasons: A. Shower pressure was miserable. More like a trickle and variable temperature from very hot to cold in seconds. Could benefit from a pump for power-shower effect. B. Wash basin far too small. Water splashed on floor. Master double bed had sharp wooden edges to its corners which caused bruising to my legs when I went around the bed too quickly. Could benefit from cushioned padding around corners.
Positive section of review
The location of the hotel was close to the circle line tube and M and S. About a 8 minute walk to Kensington Place.
Negative section of review
The Location was excellent if you like to walk eg. Shops, High St. and through the Kensington Gardens.
Positive section of review
Useful for connecting flights. Room is spacious and comfortable, staff is smiling and helpful.
Negative section of review
indications in the terminal are a bit confused. Breakfast is ok but could be improved by adding more variety. Price is less expensive than some other hotels in the airport, but a bit overated considering what you get: a comfortable room inside the airport, not a luxury room.
Positive section of review
Great hotel, great location, would definitely stay again.
Positive section of review
Great price, comfort, and amenities.
Positive section of review
Bathroom needs updating shower
Negative section of review
Need to update?? Shower
Positive section of review
Beautiful properties
Negative section of review
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