1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff contacted me to double check my booking. I had asked if a breakfast bag could be made as we were leaving early. They were more than accommodating. A nearby hotel was offering a room with two single beds for a little cheaper but knowing the quality of service and the fact we could have double beds at this property, it is more than worth it.
Positive section of review
The location was perfect for us, we could easily walk into Pickering and was central for us to explore. The hosts were friendly even offering us a lift into town.
Negative section of review
We did not like the wet room as a bathroom was a nightmare flooded the whole thing and then floor was so wet to use the toilet. Also the bed was very firm. Also the place needs a little TLC attention to detail with cleanliness. Weeds in tea garden, painting, and some general maintenance.
Positive section of review
The staff were very kind and helpful The bathroom was clean The beddings were clean The food were nice, we liked
Negative section of review
We only didn't like the colour of the chairs at breakfast room and dinning room at the bar section , they are very dark colour The room was clean but the stains on the chair in front of dressing table wasn't nice, also there was a small bottle under the bed and crisps in the drawer
Positive section of review
Breakfast was really good, would have been better if there had been a few more hot choices.
Negative section of review
It was quite a long walk to our room and service in the evenings was very slow.
Positive section of review
The staff were so helpful, I loved the stylish interiors and the bar was nice to have
Negative section of review
Nothing really, a hook or two to hang coats but otherwise it was perfect
Positive section of review
Fine 18c Poole mansion in historic conservation zone of town
Negative section of review
There were problems of access and parking after a long drive, even though I arrived within one hour of check in start time. Had to park both days/nights in nearby public car park at 2 x £13 - more expensive than hotel parking charge.
Positive section of review
The swimming pool was warm. The bed was comfortable
Negative section of review
The jacuzzi wasn’t working. The swimming pool and gym should be open until 9pm. When I ran a bath in my room the hot water wasn’t hot enough. The massage prices are expensive for the minutes allowed
Positive section of review
Very friendly owners and great breakfasts daily.
Negative section of review
If I was being picky, the mattress on the bed was a bit soft, but may suit some people. We have just always preferred a firm mattress.
Positive section of review
Convenient for visiting family and the airport
Positive section of review
Very clean , modern ,perfect location
Negative section of review
Nothing