1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
what an amazing place largely due to the team and the beautiful design of the place. We had high expectations having read the reviews and they were surpassed
Negative section of review
next time, we'll stay for two nights in order to benefit from the beautiful relaxing atmosphere
Positive section of review
Good location as within walking distance of Windermere. Friendly owners. Clean room and good breakfast. Good value for money.
Negative section of review
Bedroom was far too dark for us even with the lights on. The bathroom door doesn’t close without pulling it shut which causes a loud slamming. The door handle isn’t suitable for it as difficult to turn and should be replaced.
Positive section of review
The hotel was close to Paddington station which made it easy to travel around London. The staff were friendly
Negative section of review
The room could have been cleaner and smelt musky but the bedding was clean and it had everything you needed although the room was quite small
Positive section of review
Nothing really, one positive it was close to Harry Potter studios
Negative section of review
Where to start… when we got there you are blown away with the drive to the hotel to only find the reception sign round the back and it is nothing like the front. There was painters in the hall way and the walls were wet with no sign, we then had to slowly walk past them all without getting paint on our clothes to go to our room and you can imagine the fumes as well, being pregnant isn’t great breathing it in either. We got to our room, the walls were damaged, the tap leaked, there was bugs that came from the shower taps, we complained our room was freezing and the heater mode on the air con was not working as they had locked it. I went to the reception area and was given a blow heater (talk about fire safety).
Positive section of review
The staff were lovely and helpful. Nothing was too much trouble.
Positive section of review
The location was the only good thing about the hotel
Negative section of review
Everything other than the location was sub-standard for a supposedly good hotel
Positive section of review
Location and hot tub facilities
Positive section of review
The location was good
Positive section of review
Fab staff and food.
Positive section of review
Excellent staff
Negative section of review
Air conditioning is not working properly , marks on carpet,no fridge in rooms