1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely room, brilliant location; very close to the bars/ restaurants yet a quiet leafy street. The breakfast was delicious. Paul was brilliant at breakfast time. He was very welcoming & attention to detail great.
Negative section of review
We found something unpleasant left in the shower & when I mentioned this to the lady on reception she did not apologise nor seem at all concerned, but simply said she would pass it on. This obviously left a bad impression & wasn’t very good customer service.
Positive section of review
Very clean well appointed room, very comfortable bed and really peaceful through the night . The breakfast was excellent, good quality food and lovely service from staff . A nice pub as well.
Positive section of review
Loved the breakfast, the hosts were lovely people and easy to get on with.the room was nice and spacey, the guest house was a nice place to stay overall very pleasant .
Negative section of review
Nothing to complain about everything was fine.
Positive section of review
Great communication with hosts.Apartment was clean,in a good location for buses and trains and quite quiet.House had plenty of space for our group of 5 adults
Negative section of review
A few more baking trays and oven proof dis hes would make cooking much easier for 5-7 people.
Positive section of review
Rooms clean and quiet. Reception area and outside space pleasant. Good access from central London by Tube.
Negative section of review
Rooms overdue refurbishment.
Positive section of review
cleanliness, spacious room, enough sockets for guests,bright room, quiet, there is a bar and a kitchen
Negative section of review
the room did not match my reservation, I booked a 6-bed room, and I was accommodated in a 12-bed room
Positive section of review
Nice apartment which was value for money. Was clean and had all the facilities we required.
Negative section of review
The apartment was quite hot on the whole which made us feel uncomfortable. There was a lot of signage in the apartment of what you could and could not do. Gave the feeling they had previous bad experiences but we were being tarred with the same brush. Did not like that I had to transfer a security deposit of £150 prior to getting check in details. All of these details are mentioned pre booking but I didn’t read this. I have stayed in hotels and having to transfer cash outside of the booking portal does not feel as safe as I like, so due to GDPR my details are then shared.
Positive section of review
Lovely staff, great food and stylish/comfortable.
Negative section of review
Am nit picking here because we had a such a lovely time, but the hotel could invest in some better pillows.
Chester-le-Street, United Kingdom
Positive section of review
Good location for concert at stadium of light.
Negative section of review
Room was clean, quite tired in places. Bed comfortable. Ceiling and beams low at one side of bed needed to be aware of in middle of night going to bathroom!
Positive section of review
Great staff. Good value.
Negative section of review
Bed a bit hard.