Booking.com reviews - Verified hotel reviews from real guests

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1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

The Ritz-Carlton, Dubai
- “Everything was exceptional, customer service was on point and hotel is wonderful. I would like to return.”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Vila dos Poetas - 02 quartos - GD
- “This accommodation is one of the best places I have ever stayed. It is directly on the river, and you have beautiful sunsets that you can enjoy while making a barbecue. Guilherme the host is superb and always helping if they are question or any problems arise. The breakfast is extremely good with a lot of options and they bring it to you whenever you like. I would have loved to stay even longer here. Thank you”
Canada

Tara Vista Inn
- “It was clean. We arrived late, and someone was waiting for us. Check-in was quick”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Diapori Suites Hotel
- “the service and the stuff were very good...the breakfast was amazing and we really enjoyed our stay there.the views and location was great.”
Indonesia

Lovina Beach Hotel
- “The hotel was fantastic. Free breakfast. Beach access. Friendly staff. Clean and comfortable room. I'm going to stay there again when I'm in the area.”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Smart Stay SHIZUKU Shinagawa-Oimachi
- “I have stayed twice at this property once when I first arrived in Japan and once when I left. The staff is amazing, helpful and they answer to all your query. The property is spotless and the rooms are quiet. They provide all amenities for ladies. You have a onsen to enjoy and also a sauna. The lounge are has shelves of manga and you have of course TV. Absolutely recommended.”
Malaysia

LESTARI INN RESIDENCE
- “Spacious room and staff-friendly so helpful !”
Netherlands

Best Western Plus Grand Winston
- “It is what I would expect from a Best Western”
Poland

Art & Garden Residence
- “Good location for the old town. Extremely helpful receptionist, Mia. Comfortable bed, good sized room, shower easy to use, breakfast very varied in a calm restaurant. All together would thoroughly recommend.”
Portugal

Alojamento Amélie - Apartamento
- “We loved everything about the property. A lot of effort has gone into it and I really appreciated the cleanliness and the facilities: fully stocked kitchen, washer, awesome lighting options, 2 bathrooms, nearby parking and more! The location is within 5-10 mins of 2 large supermarkets, 5 minutes from a lovely green space, and the same for the historic centre. Tip: If you are struggling to get hot water from the bathroom tap adjoining the bedroom, simply turn the shower on for a few seconds and you will get hot water from the tap. We really enjoyed our stay. Amelie is a fantastic host. I don't think we have stayed anywhere better. Thank you so much.”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Jurockotel
- “Clean, very nice staff, owner very friendly man! Staff was very friendly. I saw the reception lady really hard cleaning the bathroom, my compliments. I Will go back there next time”
Turkey

Adonis Hotel
- “I’m he whole experience was amazing the hotel staff are fantastic and nothing was too much trouble”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From £109
Caesar Hotel
London, United Kingdom

Average review score: 8.3
- Positive section of review
  
  The hotel is relatively close to Paddington Station. The staff is very kind. The breakfast is good, including healthy options. The first room offered was very disappointing. Very small, no minibar, with stain in the wall, and no bathtub as was shown in the pictures. As I complained, it was offer another room in the same price. This was a little bigger, with complimentary water, and more confortable shower. The room has a coffee maker and 2 cookies. Also the street is very nice and quiet.
- Negative section of review
  
  It is not a 4 star hotel. In the room there is no minibar, and the single beds are too small and not very confortable. The lobby has no charm. There are very few tv channel options. And there is no smart tv.
Reviewed: 5 June 2024 Stayed in June 2024

Julia Brazil
From £54
Grange Hotel
Grange Over Sands, United Kingdom

Average review score: 8
- Positive section of review
  
  I had a suite that had a huge amount of space. 2 x TVs, Coffee maker, 2 x baths, 3 sinks, massive bed, plenty of seating areas, outside balcony. All you could ask for and more.
- Negative section of review
  
  The leisure facilities need updating. The sky light blinds in my room needs replacing as they are all very 'tired' and would not close or open correctly. The main TV in my room could not get the usual channels you would expect - I would believe the room staff would not have tried the TV so no-one knows. I was ordering a meal and drink in the bar and the barman started to take my order, when a waitress asked him for a bottle of wine (as she was serving in the restaurant) he left me waiting as he went to fetch a bottle for the waitress. 10 mins later he came back and picked up where he left off - it felt like eating and drinking in the bar is second class. Breakfast - I was asked to pay extra for an Americano coffee, considering I paid £180 for the room I was surprised. Would I stay in the same room again - yes but it does need some small investment to make it amazing.
Reviewed: 5 June 2024 Stayed in June 2024

Neil United Kingdom
From £96
Wilde Aparthotels Manchester St. Peters Square
Manchester, United Kingdom

Average review score: 9.1
- Positive section of review
  
  Loved the comfort of the room, the views and facilities available in the room.
- Negative section of review
  
  The door was stiff to open.
Reviewed: 5 June 2024 Stayed in June 2024

Rhiannon United Kingdom
Burnt Island 2 bed apartment with stunning views
Fife, United Kingdom

Average review score: 9.2
- Positive section of review
  
  Good size, convenient location, comfy beds; great views. Plenty of space.
- Negative section of review
  
  The exterior of the building and common areas were run down. 45 steps to get up to apartment with suitcases.
Reviewed: 5 June 2024 Stayed in June 2024

Brian New Zealand
From £99
Ravenwood Hall Hotel
Bury Saint Edmunds, United Kingdom

Average review score: 7.6
- Positive section of review
  
  The hotel had nice period features. Nice location. Grounds looked nice.
- Negative section of review
  
  The room had a damp smell, stains on the carpet, mould on the inside of the door, hair dryer couldn’t be used effectively as didn’t reach.
Reviewed: 5 June 2024 Stayed in June 2024

Alona United Kingdom
From £203
Isle Of Mull Hotel and Spa
Craignure, United Kingdom

Average review score: 8
- Positive section of review
  
  Fantastic all round experience- can’t recommend it enough 👍🏼
- Negative section of review
  
  Nothing
Reviewed: 5 June 2024 Stayed in June 2024

Veronica United Kingdom
From £60
The Z Hotel Glasgow
Glasgow, United Kingdom

Average review score: 8.3
- Positive section of review
  
  Very comfortable bed, location, friendly and helpful staff.
- Negative section of review
  
  Room a tad too small. No fresh air.
Reviewed: 5 June 2024 Stayed in May 2024

andrew United Kingdom
From £179
The Haymarket Hotel
Edinburgh, United Kingdom

Average review score: 8.1
- Positive section of review
  
  Old fashioned charm and friendly staff. Comfortable bed!!!
- Negative section of review
  
  Nothing - all good!
Reviewed: 5 June 2024 Stayed in June 2024

Susan United Kingdom
From £125
Bloc Hotel London Gatwick Airport
Horley, United Kingdom

Average review score: 8.1
- Positive section of review
  
  Room was clean
- Negative section of review
  
  Room was small
Reviewed: 5 June 2024 Stayed in May 2024

Dennis United Kingdom
From £75
Cambridge House Hotel
Cambridge, United Kingdom

Average review score: 7.4
- Positive section of review
  
  The location
- Negative section of review
  
  Not worth what I paid for, very average services and passable cleaning, the towel was dirty. I was asked to pay a security deposit of £50 to check in that will be reimbursed only 2 weeks after the check out which is not normal
Reviewed: 5 June 2024 Stayed in June 2024

Beatrice Belgium