1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Every day the shower room flood, preventing evening showers as not to dampen the room carpet. Even after reporting everyday the last night the room wasnt serviced leading the same towels used to prevent room ingress remaining on the floor, no coffee etc in the room. The manager only offered £135 as that was he’s allowed to refund. No maps of the hotel facilities so as disable we were unable to use the facilities Etc. finally problems on new car sat nav continuing to send to M1 services, the final insulting words from the manager attending to our complaint was to say the hotel deals mainly with corporate business as an excuse not to be attentive to the longer term stayers. We were unable to book family visitors into a spa day so we could all relax. The flooding of that room was not the first time, so why was it not fixed or room let out to full paying customers.
Negative section of review
Every thing, the whole break was distressing as we are both disable and ex service personnel.
Positive section of review
Breakfast was very good. The ambience was good. Beds were comfortable. Staff were very helpful.
Negative section of review
The hotel is run down. The bar and restaurant were not available. We felt as if we were intruding. Overpriced. Paper cups for morning coffee. With the menu at the reception for dinner it was a bit unsettling to have to go down and eat at the next pavement restaurant.
Robin Hood's Bay, United Kingdom
Positive section of review
Breakfast was very tasty, and the vegetarian sausage was amazing, best I had
Negative section of review
No parking space
Positive section of review
Fabulous property, quirky, many original features, cosy and comfortable.
Positive section of review
The guy who checked us in was friendly and polite. Bed was OK.
Negative section of review
Room was not clean. Windows were filthy. There was hair all over the bathroom floor. Shower was minging. It was far too hot. Definitely not worth what I paid, stayed in better hostels for a tenner
Positive section of review
the staff were very nice and polite they made is easy foe us
Negative section of review
the bedroom was clean
Positive section of review
Very clean. Comfortable bed. I would happily stay here again.
Negative section of review
Could not fault anything.
Positive section of review
nice pool, staff nice. for hotel foo was quite good.
North Stifford, United Kingdom
Positive section of review
Staff, guy was friendly
Negative section of review
The room wasn't what was in the picture, my room wasn't on the pictures at all, door wouldn't lock, kettle just placed behind TV no table nothing, no remote for the TV, cupboard needs sorting as a hole has just had expanding foamed put in there and tape, tiny plug in heater, overall just cheap, but guess that's what you get for £39, needs a refurbish
Positive section of review
close to town
Negative section of review
it was so rowdy, event going on. lots of drinking and loud voices