1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Emergency booking at this hotel after another chain hotel overbooked and cancelled my room at 9.30pm. It’s very well presented externally and room was large for London and comfortable.
Negative section of review
Reception team were very giggly and unprofessional. There was lots of side talk in another language when I had 30 seconds difficulty with the iPad check in. My room was on the ground floor, street level with a huge unlockable window which made me uncomfortable. I went back to reception to ask for an alternative and again, rude, laughing, eye rolling. I did get another room but difficult not to be put off by the staff reaction. I didn’t plan to stay in this hotel and wouldn’t visit again.
Positive section of review
It was just so handy to the airport. Perfect for a middle of the night arrival. Fabulous.
Negative section of review
9am check out through booking.com was too early , especially when you only arrived at 3am
Positive section of review
Bed was good to sleep in Times are good to check in Secured for safety
Negative section of review
Bad thing toilet under stairs and neighbors was outside till late and shouting passed 03:00 when people are trying to sleep No tv People knocking the door at random times in the middle of the night
Positive section of review
Beautiful clean caravan and caravan site. Beautiful and quiet.
Negative section of review
The club house. No entertainment and a lot the arcade machines were broke and the note changer didn’t work.
Positive section of review
Room was very comfortable, staff were great loved the pool
Negative section of review
Tv in room wasn't working properly in both the rooms we have. Whilst all the staff were lovely we felt the staff at breakfast could do with a little extra training
Positive section of review
Nice apartment once inside. Great communication from host.
Negative section of review
The bed is broken with an uneven base so that was very poor. The entrance is down a back alley which is all overgrown and pretty off putting. Coming and going to the door at night is quite off putting
Positive section of review
The front desk staff were nice and friendly
Negative section of review
The hotel is a complete wreck. The room was dirty, everything was broken or run down. Holes in the wall, dirty bathroom, hair in the sink and shower. I would never stay here again, the building is depressing, as are the rooms. It's a good job the windows only open so far or I would of jumped out.
Kenton, United Kingdom
Positive section of review
Ready in very little time
Positive section of review
The whole ambience.
Positive section of review
Good location
Negative section of review
One tiny lift that was often in use by staff made it challenging to get to our room. Late checkout arranged but no one told us we would need to change our room key. A lot of stairs just to be able to get in as we found ourselves locked out of our room. Fuse blew when we turned in the jug, no PowerPoints for a couple of hours.