1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Fritton, United Kingdom
Positive section of review
Had everything you need for a short stay & helpful to have parking directly outside. It’s absolutely spotlessly clean with comfortable beds (also didn’t hear a sound at night which was bliss). Sadly it rained for our stay but i imagine on a nice day it’s a beautiful location for a walk or to sit on the lovely deck area with a glass of something. Would absolutely book to stay again.
Positive section of review
The doormen were courteous and attentive. The lobby is large and welcoming. Bar and restaurant service was variable though the food was very good. Room service was quick and delivered very good food. Large room, for a UK hotel, with many stylish touches. There is an excellent art program which operates throughout common areas.
Negative section of review
There was no concierge and, therefore, no distinct offer from the hotel and its staff to ‘go the extra mile’ as befits a 5-star hotel. Pillows were terrible. First night - Sunday - service in the bar was poor. No proactive service as empty glasses and water jugs sat around. The manner of service belied a lack of staff training. We popped in for drinks with friends a couple days later and an older guy was running a much tighter ship. The hotel is well situated if you want to be out of the thrum of downtown. Due to the development of the city the hotel is now penned in by apartment and office blocks. A vertical garden and other conscious green spaces would help soften the sense of being surrounded by brick and concrete. I rate this place as a very good/excellent 4-star hotel but struggle to see it as 5-star. In fairness, the hotel is priced like a 4-star.
Positive section of review
Well maintained beautiful gardens . Big rooms clean and comfortable
Negative section of review
Nothing
North Killingholme, United Kingdom
Positive section of review
Clean, comfortable, helpful staff and a excellent restaurant
Positive section of review
Location was great ,friendly and helpful staff
Positive section of review
Pretty building, nice garden
Negative section of review
The room was very small, but main reason I wouldn’t not recommend the hotel is on account of the poor customer service. I needed help with someone when I left the hotel and they were not responsive or remotely helpful, I think once they’ve taken your money they’re not interested which says it all about the authenticity of the place. I go to York a lot and this won’t be a place I stay again.
Positive section of review
Big clean room, great shower
Negative section of review
Nothing
Bowness-on-Windermere, United Kingdom
Positive section of review
The facilities are good
Negative section of review
The £50 price for dogs is excessive as cleaning is no more involved than if we didn't take dogs. Or I would like to think it was the same regardless.
Positive section of review
Staff was friendly.
Negative section of review
Not given room from my reservation first night, not working tv initially, locked safe not functioning initially, no phone, noisy room 1 st night, no elevator and no help to carry luggage up the stairs, manager never contacted me while I was there or afterward when I emailed him about all the problems.
Positive section of review
Great bar area
Negative section of review
Scallops starter was underwhelming extremely small scallops. 3 on a plate not much larger than a malteser