How does it work?
-
1
It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
-
2
Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
-
3
And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
-
Malmaison CheltenhamAverage review score: 7.8
-
Positive section of review
The front of house staff were excellent, and tried to help us as much as possible. We were in the newer section, the room overlooked a tennis court, so felt private. The space in the room was good, the bed was comfy, and large enough for my partner who is very tall; I loved the bath. We were comp'd late check-out due to the disruption on arrival. The hotel were able to loan us an extension lead due to the problem with the in-desk socket (required for the kettle).
-
Negative section of review
A few other reviewers mentioned the rooms were tired; I'm not sure it is so much that, though things like taps are looking well worn, for us it was more that the rooms we saw required snagging/repairs. I say rooms, as on arrival the room we were in seemed nice, but as we started to unpack and setup for our stay, we found the in-desk power and HDMI didn't work, one or more of the light bulbs were not working, and a shelf was not properly attached, so we couldn't move the kettle to that location to use the socket there. The night staff said we could try the room next door, for some reason unknown to the staff there was noise coming from equipment within the building, which was significantly louder than what was audible in the room next door, the light switches by the bed didn't operate the lights for the room, again, one or more light bulbs weren't working, and a cover was missing from the lighting above the desk so you could see the cabling. We were then shown another room at the front of the building, which seemed much smaller, had no comfy seating area, and the bathroom had an extremely noisy fan. In the end we switched back to the first room, and the hotel loaned us an extension lead for the desk/kettle. I was so tired I was able to drift off despite the equipment noise. I think they need to be checking rooms for these types of issues when they are unoccupied, not just waiting for customer complaints. I tried to order room service, the QR code on the info sheet in the room went to a broken link. When I called down to the restaurant/room service, and explained I couldn't see the menu, I was told that afternoon tea was only available via pre-booking, and was not available in-room, which was disappointing, as I wanted to relax in peace.
-
-
Delightful Comfortable 4 Bed Flat In City Centre I Board Games I Free WiFi I Free Parking IAverage review score: 9.8
-
Positive section of review
It’s very spacious, comfortable beds ideal for a group or little family a nice place to chill and it felt homely
-
Negative section of review
Floors could have been more cleaner I mopped up and washed pots and stuff whilst being here
-
-
The GlendeveorAverage review score: 8.1
-
Positive section of review
Friendly staff food was great no fuss breakfast. Just how I like it thanks will pop in again
-
-
Smiths Hotel
Weston-super-Mare, United Kingdom
Average review score: 7.9-
Positive section of review
Location was great ,restaurant and staff very pleasant and helpful
-
Negative section of review
Car parking 50 mtrs away was very expensive right up to 10 o'clock at night
-
-
Botany Bay HotelAverage review score: 8.5
-
Positive section of review
Clean, friendly and helpful staff. Brilliant location.
-
Negative section of review
The food was inconsistent and could have been better. The service in the restaurant was very slow on the Friday night and one of the waiters kept spilling drinks.
-
-
Ivy Hill Hotel, Sure Hotel Collection by Best WesternAverage review score: 7.7
-
Positive section of review
Breakfast was good, staff were very friendly.
-
-
Crowne Plaza London Heathrow T4, an IHG HotelAverage review score: 8.4
-
Positive section of review
Close to airport fabulous breakfast!
-
-
Stonefield Castle Hotel ‘A Bespoke Hotel’Average review score: 8.6
-
Positive section of review
Nice place with great gardens
-
Negative section of review
Poor selection of beers
-
-
Room in town centreAverage review score: 7.3
-
Positive section of review
Easy to access and check in
-
Negative section of review
It was listed with a private bathroom and it was shared which was a surprise to us, we didn’t know that we would be staying with other people either.
-
-
Manhattan Luxury SuitesAverage review score: 8.4
-
Positive section of review
Style
-
Negative section of review
Nothing
-
