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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A beautiful property with stunning views and a peaceful location. Perfect for visiting both north and south coasts of Cornwall and close to Truro. Great value for money. Perfect for families and dog friendly too! Have already booked for next summer.
Negative section of review
Only negative is that it was a little hard to find first time round, but that's not unusual for Cornwall.
Positive section of review
I loved the size of the room, free access to the gym, the view from our room, the bath and the restaurant area looked very nice. Very clean.
Negative section of review
-We waited 50 minutes past check in time (3pm), it just felt like bad planning for staff, like maybe they didn't put enough people on that shift to get everything sorted on time. -When asked for soft drink options at the bar, the man said there was only Pepsi max. Didn't give us the full information at all. Just didn't feel very welcoming and rude. -Pillows felt really hard and flat
Positive section of review
(1) We were there 16-18 June. The check-in staff were super-friendly and cooperative. They were ALL excellent. 🥰. (2) Good Location.
Negative section of review
(1) You get what you pay for. This is NOT a luxury property. It's not suited for families on long holiday. It's excellent for lone travellers, groups of young people, young couples, families for a night or two. Bathrooms are small and no lock. It's clean, basic, very friendly
Positive section of review
The outside garden , pond and surroundings were very pleasant & attractive as was the external “ old world “ exterior.
Negative section of review
Unfortunately the interior public rooms were badly in need of some TLC & refurbishment. The furniture was tired , worn out & dirty. Also some bedrooms are two flights up (64 steps) with no lift. This should be highlighted in the hotel description so anyone who has health issues can request a room that is suitable.
Positive section of review
Amazing staff nothing to much trouble highly recommended to everyone can’t wait to get back down next month
Negative section of review
N/A
Positive section of review
The breakfast was very good and we overlooked the river which was good.
Negative section of review
We did not have a door on the bathroom.
Positive section of review
Staff were kind. Transportation is good
Negative section of review
Noisy rooms. Other rooms’ all foot steps was in the room. Beds and baths are too small, moving was restricted.
Positive section of review
Was a perfect location for our needs
Negative section of review
The cleanliness was NOT as described and DEFINITELY not hotel standard in anyway ,STAINED bedding,loose hairs in bed,under toilet seat dirty,fridge shelf dirty,infestation of ants in all rooms,crumbs between sofa cushions,oven grill shelf dirty,washing in washing machine smelling,and that is just for starters without digging in to anymore
Positive section of review
It is super clean and modern
Positive section of review
Clean Nice staff
Negative section of review
area by canals quite dangerous (as two young girls) Little bit noisy at night, but like any city room Location isn’t as central as they mention out to be Homeless man was asleep in reception / bar area seats Dog walking around bar/ breakfast area, (also when breakfast was being served) Reviews are too high for what it actually is. You pay for what u get though