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2
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Positive section of review
Comfortable, clean accommodation is to be found in this popular, long established traditional village pub. Food at all meals was excellent with staff service being efficient and friendly .. welcoming our 2 dogs !
Negative section of review
Nothing not to like .. Only comment to make was that our bedroom was slightly too warm on this occasion, which made for fidgety dogs in the night !
Positive section of review
Centrally located in Teddington. Really friendly and helpful staff. Rooms exceptionally clean and lovely facilities. Very comfortable and has a welcoming feel.
Negative section of review
It was all great. No complaints.
Positive section of review
Third visit to this hotel and location is still its best feature. Good value for money and, despite some minor let-downs, I will still return.
Negative section of review
Very young staff were lovely and did the best job they could but only one person who was (barely) old enough to serve alcohol and had to be searched for every time we needed a drink as he was covering reception and other places. These lovely staff need some basic training to help them deliver the best experience. (It really felt like the place was being run by teenagers with no senior staff in sight). Despite that, they were friendly and helpful and did their very best under the circumstances but I felt they weren't being supported enough. Breakfast was not up to par - chewy pastries and cold 'hot' offering. New owners need to put some effort into continuing the legacy of this beautiful, grand hotel.
Positive section of review
After being ripped off I have no trust in this scam,I g company and will never use again
Negative section of review
Being ripped off and scammed
Positive section of review
Excellent staff very friendly and helpful . Excellent location for ABBA Voyage.
Positive section of review
Beautiful, comfortable lounge area , breakfast was excellent
Negative section of review
Small double bed, too short as my husband is tall and bed is small for 2 , room is small as well. Singer and music in the background sounds like karaoke, just awful. One guy watching his movie all evening so we moved by reception area, then the guy working on reception was watching his program, although he was trying to be discreet it was still very annoying, the constant noise in the background. In the end we went back to our room.
Positive section of review
The house is In memory of the deceased predecessor, Bob.
Negative section of review
The house has been enthusiasticly renovated by the diy owners and shows in the finishing. There is a feel of overcrowding with furniture and dated accessories. The 3rd bedoom can only be accessed through the house bathoom, which caused one of us to sleep on the sofa rather than having an embarrassing moment!. The painted garden wall, unfortunately, makes the house look a little tacky .imo
Positive section of review
Staff, restaurant & quality of food, spa
Negative section of review
Replacing the kettle with a coffee machine, (half way through our stay) even though it has a tea making option. Low sink tap makes it very difficult to fill. Toiletries consisted of liquid soap machine both in spa and bedroom. No conditioner or hand/body lotion?? It is a 4 star hotel! These little things do make a difference to guests overall comfort.
Positive section of review
Clean good large room. Good breakfast.
Negative section of review
No WiFi in bedroom
Positive section of review
Breakfast