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2
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Positive section of review
We found the staff to be friendly and strive to give good service. The room was very clean with adequate facilities. Location has views over Bournemouth beach and pier coming up the hill is a challenge but good for you. Hotel listened to feedback and positive response. Staff very helpful with check in / out information There is parking on site.
Negative section of review
Hotel needs some TLC in places, dining room floor being one of those. Pillows not to my taste, the bathroom needed some attention. I felt it was expensive and with breakfast an additional charge found this tipped it over for me. Extra breakfast choices such as eggs Benedict were an additional cost taking breakfast from £15.95 to £21.95. Parking is available on site, the hotel was busy when we arrived with no space available, there is on road parking available as an alternative. The pool was ok towels need replacing but are a freely available and the water is heated.
Positive section of review
Poor service. Booked the apartment, but I couldn't gain entrance. No self check-in information. We were confused and stranded. We had to go book another hotel.
Negative section of review
Poor communication and service
Positive section of review
We are walking The Peddars Way and as an overnight stop it’s only a mile off of the footpath, so ideal location.
Negative section of review
First impressions, it looks a little unkempt, but owner had messaged to advise that its under refurbishment.
Positive section of review
Really convenient. Rooms have everything you need. Staff very good. Nice restaurant with good food.
Negative section of review
Cost! Expensive but understand this is because of location.
Positive section of review
The staff were amazing. The receptionist that booked us in was so nice. Made us feel so welcome
Positive section of review
Newly refurbished Clean and comfortable Nice pub with decent food
Positive section of review
Really like this hotel, great location, clean and comfortable.
Negative section of review
I know taking in tour groups is economically sound but it seems the lobby is always crowded and the breakfast room is packed making it difficult to get a table. I know tour groups have to leave early, but so do some ordinary travellers.
Positive section of review
Convenient to the city centre with a private car park
Negative section of review
Walking up a hill to get to it!
Positive section of review
Clean and tidy
Negative section of review
WiFi is super slow and still using Huawei Router .. should change immediately.. please update or upgrade internet service.