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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We've stayed at The Lilly four times (including this latest visit), so we knew pretty much about the property. The location draws us there. It is directly on Llandudno West Shore, so the outlook is stunning, and whenever we've stayed there has been amble, on-street parking available. The bar has some decent beers on tap. The Breakfast is good, and the cooked option of this is offered up al a carte, so it's not just sat in a buffet-style layout.
Negative section of review
I fully appreciate that most hospitality businesses are now running on tight profit margins, but unfortunately it's obvious that The Lilly is being run on a shoe-string budget. From outside, on first arrival it's just looking 'sad'. There is little warmth or welcome appeal. Both times we've gone recently, there appears to be just one member of staff working - spinning plates between serving behind the bar, checking guests in, and bringing food orders out from the kitchen. (For all I know he might even have been cooking the food!) I'd emailed the hotel directly two days before check-in, requesting specific rooms (#3,4 or 5), if they were available? I received no response, and at check-in we'd been allocated a different room (#7). I was informed that Room 4 was available, but it would be an additional £25. I declined. To me, if you genuinely value repeat customers, and an 'upgraded' room is still unoccupied at 5pm then put your returning guests in there, rather than leaving it empty? Room 7 wasn't great - the 'double bed' is VERY cosy (small!) for two adults, the TV remote didn't work properly, and the shower screen/door wasn't fitted properly, so it felt like it could fall off at any minute! But the worst part was it just didn't feel clean. There was an empty biscuit wrapper behind the bedside cabinet, an empty sweet wrapper near the bin, and generally dusty on the bathroom floor, near the exposed pipework. It may sound like nit-picking, and I'm really not trying to be overly critical on here, but when these things were so apparent to us, why aren't the housekeeping staff/Owners not seeing these issues? If you were a 1st time guest, then the sign at the Reception desk asking for patience as 'Maintenance is ongoing', and likewise the sign on the Guest Lounge saying 'opening soon' would be met with some sympathy and acceptance.
Positive section of review
1st time I've had breakfast, for the number of times I've stayed, really nice, would give that a 10. Also, it's a short walk into town for all the bars and restaurants. The hotel looks good in the reception area, and also the restaurant.
Negative section of review
Will always say it on my comments, price of parking when you are staying in the hotel. Also, need brighter lighting in the bathrooms, very dull, don't know how women go on putting make-up on.
Positive section of review
The apartment is well-equipped, quiet and private. Although the exterior is being renovated, I sleep with the windows closed, so it has little impact. The kitchen is well-equipped, and I like the big refrigerator very much.
Negative section of review
Nothing
Positive section of review
It’s situated in beautiful surroundings, area is truly amazing and peaceful. The room was spacious and comfortable, and the meal that we ordered was delicious. Staff were affable and incredibly willing to help.
Negative section of review
It was not straightforward getting there. The shower was somewhat arduous to operate.
Positive section of review
Thought the staff was very helpful with our parking og our car, very pleasent, both had a good nights sleep, and had a lovely breakfast to finish with very lovely friendly staff!!
Negative section of review
There was nothing we didn't like about our.1 noght stay (enjoyed) our stay.
Bourton on the Water, United Kingdom
Positive section of review
Breakfast excellent location good to walk every where in Bourton
Positive section of review
Convenient and comfortable
Positive section of review
Huge rooms
Negative section of review
On site bar facility was limited late in the evening like some places I have stayed which have 24hr.
Positive section of review
Location