1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was comfortable with twin beds. Dinner and service in the bar area was excellent. We used the Park and Ride a short walk away to get into the city and this trip took approximately 15mins and were dropped in the city centre which was so convenient to get to various sights. John on Reception was very welcoming and gave us lots of ideas on what to see.
Negative section of review
We had an issue with water in the bathroom but being there for only 1 night this did not bother us and John was helpful in reporting the issue.
Positive section of review
Lovely pods, good location, peaceful, private and clean hottubs. Fully stocked kitchenette, fridge, even fruit, eggs, bread and cereal provided.
Negative section of review
A child showed us to our unit, poor kid has zero training or people skills. Shower was tricky to operate and drain blocked.
Positive section of review
Great location to stay when going to the BIC - have stayed here several times. Staff very friendly & really good breakfast.
Negative section of review
Bath was a bit slippy when taking a shower and although there was a notice about requesting a mat if needed, this wasn't seen until later.
Positive section of review
The location was central and the receptionist was very friendly. We had a good laugh at the terrible decor.
Negative section of review
The Hotel is tatty and tired. The room was very small. The bed was too small for two and was very uncomfortable. The shower didn’t drain properly so flooded the bathroom. It was more of a hostel than a hotel. Way too expensive for £170 a night.
Derry Londonderry, United Kingdom
Positive section of review
Comfortable hotel centrally located with excellent breakfast and dinner
Positive section of review
For us the only positive was that the location was convenient
Negative section of review
It felt pretty poor to be expected to pay extra to use the pool. Our room was very odd to say the least. The shaky, dusty 4 poster bed was in a gloomy, windowless section of the room and had an awful mirrored ceiling above it. The bathroom had a shower in the bath which is fine but with a shower curtain which clung to your body and did not feel very hygienic at all. The sitting area of the room was just about ok but still only 1 small window and everything felt rather tatty & in need of a full revamp.
Positive section of review
The swimming pool was great the room was immaculate.
Negative section of review
Nothing it was all good
Newcastle upon Tyne, United Kingdom
Positive section of review
Breakfast is good. Location is excellent!
Negative section of review
In the washroom will be great plumbing stuff
Positive section of review
Really helpful staff
Positive section of review
Good environment
Negative section of review
Housekeeping people didn’t change my bed linens and towels whenever they come to my room