1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Pontcana Inn was a fabulous place to stay and only a 15min walk from the centre. The rooms aren’t huge but the attention to detail was second to none. The bed was the most comfortable I’ve ever slept in, in a hotel and the shower was great. The staff were welcoming and very helpful. We also had a full English breakfast in the morning which was well worth the money. The pub does get very busy but we didn’t hear any of the noise once in our room. We enjoyed everything about our stay and would most definitely come back.
Negative section of review
The pub was very very busy on the Saturday night, which isn’t really our thing but we were able to order drinks and take them up to our room, which was perfect ☺️
Positive section of review
We were upgraded, the room was really well appointed, clean and a pleasure to stay in.
Negative section of review
Nothing
Positive section of review
Great breakfast Staff were always very helpful and friendly. Very dog friendly
Negative section of review
We were only given 1 key card so had to stay together to gain access to the room and it also meant one couldn't stay in the room whilst the other went out( taking the key card meant the lights in the room didn't work)....but we didn't ask if a second key was available as it wasn't a hugh problem, just inconvenient. The pastries at breakfast were always gone half way through the time.... The evening menu choice was rather limited.
Positive section of review
Very clean, quaint area and accommodation, everything we expected.
Positive section of review
The stain glass windows in the beautiful building
Negative section of review
No view that we paid extra for,, bathroom sink hard to get to with mirror being in the way bathroom door didn't close properly, inner door didn't close...tired looking for what we paid.
Positive section of review
Great location. Everything you needed was there.
Positive section of review
Breakfast was very good and staff very friendly.
Negative section of review
Nothing
Positive section of review
Large car park
Negative section of review
Poor cleaning standards. Poor breakfast Customers continually using disabled toilet
Positive section of review
Very stylish
Negative section of review
No proper bar area or lounge
Positive section of review
Nothing
Negative section of review
Loud music. It’s more like a pub with rooms to let. Staff were unwelcoming maybe some customer service training would be of benefit. We were kept awake until the early hours of the morning by the next door occupants whooping and hollering, and doors banging downstairs.