1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The bedroom was comfortable and very spacious. The property was modern and tidy. Location was ideal. Me and my partner walked a short 5 minutes to get into the town centre, meaning we were able to have a drink and know we could safely get back to the hotel.
Negative section of review
There were a couple of times during our stay when we could smell a strong scent, at one point it smelt like urine, another it was feces. I’m unsure whether there was a plumbing issue but it sort of seemed to hang around for an hour or so then fade. Although I’m aware that a wedding / party can be expected when staying at a venue with a function room. However the music was very loud and basey and continued until the early hours of the morning, meaning my sleep was quite disturbed. The parking on site was £15 for 24 hours which seems a bit excessive when spending £160 on a room as well.
Positive section of review
Matt at front of house was amazing. Location was perfect and the breakfast was more than we expected, even after the 5 star reviews. Staff are kind, friendly and always smiling.
Negative section of review
That we could not stay longer.
Positive section of review
The hotel is good value for money and in a very good location . Easy access to the shopping mall and very friendly staff.
Negative section of review
The bed in a one bedroom apartment is very small .
Royal Tunbridge Wells, United Kingdom
Positive section of review
Nice large room - unusual for England! Great new team - very professional and very attentive.
Positive section of review
The quality was good but myvh of it was cold. Gauge hotter plates would help
Positive section of review
Amazing place finished to a very high standard , beautiful location
Positive section of review
Pleasant surroundings, very nice inside with original decor
Negative section of review
Very poor quality of food. Even in the most expensive room, 400 pounds you were provided nescafe sachets of coffee. That's very poor, nescafe!!!!, I mean yes 30 years ago, luxury places generally provide coffee machines or at least a caffietier with fresh coffee. Rooms were poor and in need of a upgrade. Food very poor to average quality. I would say the place is sheep in wolves clothing... Needs new modern management with firward thinking ideas
Positive section of review
Lovely setting. Had looked forward to a peaceful night
Negative section of review
Drunken noisy guests. No staff on reception when I arrived in the evening . Had to wait quite a long time. No sense of welcome/warmth from staff
Hemel Hempstead, United Kingdom
Positive section of review
Really quiet, comfy and room great temperature
Negative section of review
Needed more milk for coffee
Positive section of review
Nothing at all the place was shocking