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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was in the hotel to celebrate a wedding. The wedding dishes were excellent, tasted great. I drank cold drinks during this event and was very happy with those. Clean, bed = good, room facilities = looks good, didn't get much time in the room, and when I was in, I was unconsciously a sleep. Restaurant and bar are in the same building - great! Staff members were helpful, but there was a slight problem with one security staff at the bar. I'll talk about it in the next section.
Negative section of review
The food was great at the wedding, so what happened when it was dinner and breakfast. Let's start with your coffee beverages; these were very poor. Milky coffee requires hot milk. Combining cold milk with hot coffee = lukewarm coffee. All members of my family and guests of the wedding parties had negatively commented on this matter. The dinner menu lacked interest, and it would have been better served if we ate out. Very expensive and BORING! Same crappy coffee problem. I chose hot chocolate to drink, and it had the same problem as the coffee, namely, it being lukewarm. For heavensake, get a kettle and warm up that milk. My brother-in-law rejected it after a few sips; though, he had to find some way to wash that food down. The food was okay - it was edible. It was not the expense of the meal that bothered us but rather an uninteresting menu. The Hilton is a great name; therefore, I would think the meals would also reflect its status; maybe like a Michelin Star or two. Nope, it was close to junk food. Where were the street vendors? Please park outside the Hilton, and the Hilton clientele can rush for your services! There's not much difference to say about breakfast. I was so glad that you served the good Ol'British Breakfast. If I had a tennis racket, I would have served it on a tennis court; it was rubbery enough. So, disappointed! Enough of your food problems. Now your key fobs to excess the secure floors and rooms does not work well with the lifts. At times, the scanner in the lift will not recognise the key fob; even after holding it against the scanner for a long time, it doesn't seem to want to register. Sometimes, swapping key fobs or leaving the lift, and then re-enter it works. I had a connecting room with my elderly mother, who is in her eighties, had an accessibility room. She doesn't have the hand strength to flush the push button flasher, and more so with the larger button. I had to do it for her.
Positive section of review
This lovely little cabin was immaculate, spotlessly clean throughout, the farm is also beautiful! Location was great for snowdon which was only a 10 min drive away. The owners were really welcoming and friendly. I would highly recommend and we will definitely be staying again!
Negative section of review
N/A
Positive section of review
Wonderful buffet breakfast. Something for everyone. Fresh fruit, yogurts, juices, cereals, hot food of all kinds. Teas, coffees. Big treat for me; fried bread! The location is Kensington High Street, beside the Olympia complex.
Negative section of review
Bar prices. Way too expensive and what's the story with a £2 service charge even if you go to the bar yourself? They didn't know what an Irish coffee was; they had never heard of it.
Positive section of review
Situated very close to St Paul's Cathedral - we used the Thames Clipper and Mansion House Tube to get around West, Central & East London The flat was clean, nice hot water in the showers
Negative section of review
Uncomfortable beds - the Second bed wasn't big enough for a couple. Flat smelt damp because the bathroom fans didn't work. All looking a bit tired. All the doors kept sticking and were very hard to open/close. The communication prior to arrival wasn't reassuring.
Positive section of review
Modern and spacious property in a quiet location. Very well fitted out with everything one would need on a stay away from home. Would certainly visit again,
Negative section of review
Nothing !
Positive section of review
Exceptionally good value. An excellent facility with helpful and competent staff
Positive section of review
Had a fab time room was lovley comfy bed staff were so friendly 😘😘
Negative section of review
Loved everything could not fault anything be staying again soon
Positive section of review
Great location, very clean, well equipped
Negative section of review
Sofa bed was terrible, bed was not very comfortable
Brighton & Hove, United Kingdom
Positive section of review
Perfect location and lovely interiors
Positive section of review
Atmosphere is so relaxed
Negative section of review
Nothing