1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
All exchanges with staff & management. Everyone wanted to provide a friendly & responsive service. All food experiences were excellent
Negative section of review
We were disturbed by the dining/ lounge music playing from 6-00am - with the bass stopping us getting back to sleep!! Mavis mentioned this to reception, a note was left for the early morning staff & we were not troubled again. Thank you for the swift response. A small niggle in the bathroom that we did not request help with was that the washbasin plug screw was not long enough to enable water to move freely from the sink when the plunger to open the plug was used.
Weston-super-Mare, United Kingdom
Positive section of review
It was cosy and stylish with a private feel Warm and quirky ~ it was a great place to stay In a good location with amenities close by
Positive section of review
Great Location Friendly and efficient staff Complementary beverages and cookies in the room recently Renewed bathroom
Negative section of review
Limited sound proofing, noise from other rooms Lack of elevator, steep staircases Tired Carpet on floor
Positive section of review
All the Staff were brilliant. They were very helpful. The food and service was excellent.
Positive section of review
All the staff were very friendly, and the hotel was everything that was promised.
Negative section of review
Everything was great.
Positive section of review
Excellent room and facilities.
Negative section of review
Disappointed that the Sky Bar is closed on Sunday’s. That is surprising for an international hotel. We felt it was a shame the Clipper Bar had no views of the river. We found the opaque glass rather oppressive. We guessed the opaque glass probably covered parts of the roof. Solution……. Raise the floor of the Clipper bar!! (the ceiling is certainly high enough) Easier said than done I know but it would make for a 500% improvement.
Positive section of review
Location, breakfast was super
Negative section of review
Very busy during dinner, an hour waiting time is normal
Positive section of review
Location, modern, clean
Positive section of review
Lovely clean rooms
Negative section of review
Nothing
Positive section of review
Everything.
Negative section of review
Nothing.