1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is a lovely hotel for the price. Staff were very friendly. My daughter had a dancing competion and the lady that owns the hotel was so kind, she gave her sweets when we got to the property and when we left. She even gave my daughter a small present for how good she done at her competition
Negative section of review
The shower was slighly annoying. You couldnt move the shower head and it was pointed at the door so you had to go into the shower, turn it on and wait for it to heat up.
Brighton & Hove, United Kingdom
Positive section of review
Location was amazing, the staff were really friendly and happy. There was an amazing restaurant next door. The room is serviceable and clean. The soap and shower gel and shampoo were nice.
Negative section of review
The windows were very small as we were in the attic space. However everything was neat and tidy and clean even if a little old fashioned. It would have been helpful to have some bottled water as the tap water was not safe to drink. The hotel warns you not to drink it. That said there was plenty of tea and coffee plus a lovely big kettle. The lift was old fashioned and fits a maximum of two people in. Once I got used to how it worked it was fine. It would not be good for a wheelchair user.
Positive section of review
The staff were lovely and the hotel had a good vibe. We also got a complimentary upgrade to a slightly bigger room which was much appreciated as a family of 4.
Negative section of review
Could not connect phone to TV or YouTube/Netflix etc.
Positive section of review
Location was excellent, the buffet breakfast filled us up with all of our favourites every day, and staff were so helpful and friendly.
Negative section of review
We are from Australia so are used to slightly bigger rooms, but we did like our room. Maybe just a bit more space would’ve made it that bit more comfortable.
Positive section of review
It is ideally situated on the high street. And from the first day there we were made to feel most welcome by all the staff.
Negative section of review
As the hotel does not have a residents bar or lounge and as the restaurant is always busy it is extremely difficult to get a drink and be seated when coming in at night.
Positive section of review
Nice breakfast, spacious and clean rooms, comfortable beds, great location
Negative section of review
Nothing, everything was great!
Positive section of review
Hotel - Authentic London Hotel, great location with very fancy exterior.
Negative section of review
Room and Decor- Dated, old carpet, the hotel smelled dusty. Breakfast had a very poor selection and choice
Positive section of review
The location is very convenient. Property is clean and suitable
Negative section of review
The lake and the surrounding area
Positive section of review
The location was excellent. Right next to the tower.
Negative section of review
There was a base for a kettle, but no kettle and the floor was wet? Bathroom was really tiny and there was no way to turn heating off.
Positive section of review
Comfortable beds
Negative section of review
Cleanliness