1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Sawbridgeworth, United Kingdom
Positive section of review
I booked 2 nights didn't get to stay there either but the room was good went swimming and will definitely come back again to actually stay but place was lovley
Positive section of review
Great location with lovely, friendly and helpful staff. Hotel had everything we needed, including a full restaurant and bar, beautiful gardens. Nice, homey feel.
Negative section of review
The wifi was mostly good, did cut out a little bit.
Dalston, United Kingdom
Positive section of review
Spacious, bright, quiet, comfortable bed. Great to be able to walk to the river in minutes, and have so many facilities on the village.
Negative section of review
B
Positive section of review
Switched rooms at the hotel and upgraded. Staff were super helpful and polite! Loved the spa facilities also :)
Negative section of review
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Newcastle upon Tyne, United Kingdom
Positive section of review
Staff were lovely and dodgy theor best under trying circumstances.
Negative section of review
Understaffed. Couldn't get lunch and chefs were absent quitting or in dispute. Room had a smell of damp / foist. Bed wasn't particularly comfortable, seemed like an old and old fashioned sprung mattress. Breakfast was busy but service was overly shambolic with no basic control measures on place. Boiler broke so a hotel full of guests had no hot water for a morning shower.. Location is great. Staff tried so hard but its old, poorly managed and ill suited to the modern age. Stick to premier Inn et al. This is out of date, tired, paint peeling and in need of real investment 😢😥
Newcastle upon Tyne, United Kingdom
Positive section of review
Comfortable, clean and staff were helpful
Negative section of review
Nothing really. Maybe provide vegan toiletries so they're suitable for all.
Positive section of review
great Location great apartment
Positive section of review
Close to World Resorts Arena
Negative section of review
Noisy breakfast as hotel busy Key card didn’t work and had to keep going back to Reception
Positive section of review
Clean comfortable
Negative section of review
Small, compacted, tv hardly works
Positive section of review
Location
Negative section of review
I tripped over the ledge at the front door and twisted my ankle