1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Apartment was well equipped, very comfortable loved it. Had 5 very enjoyable nights there., serviced well. Everything was considered and well appointed and functional with the limited floor plan.
Positive section of review
Location is good. We have stayed at Heathrow Leonardo 4 times before and like it. The bar and restaurant are good. It offers runway view rooms which we like.
Negative section of review
Nothing
Stratford-upon-Avon, United Kingdom
Positive section of review
Breakfast was lovely location was very good 500 yards from city centre Tamara was very friendly and helpful would stay there again
Negative section of review
Cannot think of anything
Positive section of review
The surrounding of the property with land was important to go for walks
Negative section of review
The swimming pool was out of action while we were there which was disappointing. The hotel stated I was not in there system even though I had evidence on my app showing I had confirmation of booking and the cost of the booking. I was forced to rebook. I asked for my invoice which showed the price of £543 but my credit card showed payment of £931.65 over payment of £388.65. I will never go back to the hotel as I have tried to resolve this issue from April until June2024 now involving booking.com and my credit card company to investigate and refund the overpayment. The hotel has been contacted and there has been no response so they have ignore the mistakes they have made which shows this hotel is not fit for purpose if they treat their customer this way.
Positive section of review
Very clean. Staff very helpful would recommend and stay again in London
Positive section of review
Fantastic location right on the front near the pier. Great breakfast.
Negative section of review
Decor a little confused, a bit too chintzy in parts with some of the artwork a little incongruous.
Positive section of review
Great hotel. Good location and good service.
Negative section of review
Car park
Positive section of review
Cool location built around old dock
Negative section of review
They took away our wet towel and didn’t replace it ! No free water available for second night . Flooring underneath carpet was old and seemed broken. Extra slow checkout 🤬
Saint Helier Jersey, United Kingdom
Positive section of review
Good location and parking
Positive section of review
Clean and modern