1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were very helpful, we had a room upgrade and it was really nice. I even had a staff member help when I was trying to get my car on charge. The food was good and there was a good veriaty as we had 2 vegans in the group.
Negative section of review
Issues at the Spa, the pool and other facilities were cold. There was a sign on the Sunday but we did not notice one or were advised on the Saturday. Only my daughter and I bothered on the Sunday knowing it would be cold. Some confusion over the breakfast on the Sunday which was slightly embarrassing. Cost of some of the drinks was very expensive.
Positive section of review
Staff polite and courteous. Excellent value for money. Have stayed here before and will continue to in the future.
Negative section of review
First morning chef phoned in sick, so due to work restrictions I missed a full English breakfast. Another chef completed the breakfast for other clients. Bath panel did not appear to fit correctly but this did not affect my stay.
Positive section of review
Old lots of history. Good central position and parking.
Negative section of review
The smoke alarm led light was very bright at night.
Positive section of review
Position and the quality finishing.
Negative section of review
Nothing
Positive section of review
Position was good. Nice and clean.
Negative section of review
The terrible drone/vibration noise in the lounge room from the building below. Stopped when the business closed later at night. Also the noise from the pub where they stored their kegs and rubbish bins.
Positive section of review
Very well presented. Excellent.
Negative section of review
Nothing really, but if pushed to mention something we did not like then I might mention the parking arrangements. However this but not really an issue for us at all as we walked into York centre every day and the property description was very clear about on street parking. So we knew what to expect.
Positive section of review
Great staff and service
Negative section of review
Bit pricey
Positive section of review
Nice relaxing setting
Negative section of review
Stairs to loft unsafe for toddlers
Positive section of review
breakfast excellent
Negative section of review
food menu limited
Positive section of review
Location