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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Derry Londonderry, United Kingdom
Positive section of review
We turned up a few hours early for check-in and we were able to go grab some lunch in the bar, then got into our room at 2pm. Emma who checked us in was fantastic (we even got an upgrade to a river view for no extra charge!) Breakfast was delicious, so much choice. The smoked salmon was my favourite! Room was so spacious, wonderful view, and very, very clean
Negative section of review
Breakfast - I would have expected fresh orange juice rather than orange squash/cordial, for this standard of hotel, but that is my only negative about the whole stay Our lunch was delicious and staff were friendly and professional, but a few hours later, some family members were eating in the pub and whilst we sat with them, they had to ask for drinks, cutlery & condiments a number of times before the waiting staff brought them. It was a much busier period in the pub at that point but not the standard of service we had personally received at lunchtime.
Positive section of review
The decor was amazing. The layout of the bar and the restaurant was fab! The bed was super comfy and the room was really cosy over all fantastic.
Positive section of review
The private terrace and lounge, comfortable bedroom, amazing decorations, good gluten free breakfast.
Negative section of review
As an older couple the self check-in was unusual, 😁 but the young lady on duty saw us and let us in 😅
Positive section of review
A convenient location and a comfortable stay. Kettle and fridge in the room was welcome.
Negative section of review
I stay at Southgate regularly mainly because of the swimming pool, but now they charge £10 entry. So, with paying extra for the swimming pool together for car parking, it was more than my budget. In the future, i will consider somewhere else further away from town that offers both the facilities free and paying for parking in town as and when needed. A bit disappointing. The restaurant food was average this time and not a lot of choice.
Positive section of review
Everything was lovely, as always. The only place I want to stay when in the area.
Negative section of review
There is nothing not to like.
Positive section of review
Food was amazing. Dinner and breakfast could not fault. Helpful staff.
Positive section of review
Peaceful location, helpful pleasant staff and a good breakfast included.
Negative section of review
Room was a little small but fine for one night.
Positive section of review
A beautiful hotel with old world charm in a great location.
Positive section of review
Nice location at the lake
Negative section of review
Small room
Positive section of review
Staff were amazing
Negative section of review
Water was hot and burnt my arm try to adjust it in shower