1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The communication was prompt, the room was spacious. The bed was lovely with the soft cover. We really enjoyed the shower (wide, good stream of water, able to control flow and temperature easily). We appreciated the ability to do some of our laundry and there was space to hang our clothes. We also appreciated the fan in the room for airflow. It's also a short walk from the tube which was very handy getting into London and to the airport. There were plenty of stores nearby for eating out and groceries. Thank you for a lovely time, was a great way to finish our trip in comfort!
Positive section of review
Wonderful experience with a spacious room, and it is neat and clean. Wonderful service by staff called Jaff, he is a very nice and helpful, best staff I have ever met in the UK!
Negative section of review
Some minor upgrades of the tea bags would be perfect.
Positive section of review
In an ideal location close to shops and bars and very close to the train station
Negative section of review
There was nothing I didn't like about the hotel but outside there was quite a few beggers. One had a go at me and my sister in law because we had no cigarettes to give him,which made us feel quite unsafe.I don't recommend walking around late at night on your own
Bury Saint Edmunds, United Kingdom
Positive section of review
Fantastic location, lovely place really cosy and unique.
Negative section of review
The only downside was no parking. Everything else was fantastic.
Positive section of review
Good location. Clean. Comfortable
Negative section of review
No double glazing, unusual in a hotel, so room noisy during the from outside (by river)
Positive section of review
Staff were Friendly and helpful.
Negative section of review
NA
Positive section of review
Location, room, facilities
Negative section of review
no real drop-off / pick-up space for taxi's
Positive section of review
The bar and the breakfast
Negative section of review
There were no slippers
Positive section of review
Nothing
Negative section of review
Cold - no heating Carpets ill fitted Reception staff quite rude and abrupt Dirty Missing light bulbs in room Fixtures and fittings very old Certainly not value for money Could here every noice in adjacent rooms Not quite sure how safe/effective doors would be in case of a fire