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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was great for visiting Durham and surrounding areas. The staff we met were lovely and nothing too much trouble. Easy to do the self checkin by phone, I previously was a little concerned as I've read very negative reviews regarding this however we were given a mobile number to call on arrival and Beth guided us in so no problem with this. Room was basic as expected from understanding the pub is closed and looking for new owners and very cheap rate. Just needs a little tlc but everything was there for us.
Negative section of review
Bed needs renewing as a little lumpy although we slept well. There was a fire door in the corridor to the room that banged loudly however this was only from around 8.30am when staff were cleaning etc, so didn't really effect us. I can honestly say that if a little work was done and the pub open this place would be a perfect place to stay if you prefer a quieter location than the city centre.
Positive section of review
Location of the hotel was great as i was staying for a conference. Many restaurants etc nearby. Bed was very comfortable and shower was clean, hot and powerful. Staff were 24/7, friendly and helpful. Extra amenities available in reception. Fresh crosissants available to buy from the counter in the lobby downstairs. Nice seating area downstairs. Overall happy with my stay and would stay again
Negative section of review
My room was a bit too small, if i had known this i would have likely booked a larger room; thankfully though it was only myself staying for a 2 day conference so it was okay in the end. Cleaning isn’t provided. You have to pay an extra £25 per day. They did however provide extra towels etc for my two night stay so i didnt need this. If you’re staying for 2 i would suggest a larger room but overall happy and would stay again if i need to attend the same conference
Positive section of review
It’s a beautiful looking building with a nice reception area and lovely staff, nothing was too much trouble for them. We were given a free upgrade to an Executive Family Room, which was very comfortable and clean too.
Negative section of review
It was quite rundown in areas which were out of public view.
Positive section of review
The friendly atmosphere in the bar and the availability of board games. Lovely bright and airy shower room.
Negative section of review
plug sockets by bed not accessible and the room was a little cramped.
Positive section of review
Location, ability to check in earlier than expected, large clean room and the friendliness of the staff
Negative section of review
Probably more than I usually pay as a solo traveller but it was worth it
Brighton & Hove, United Kingdom
Positive section of review
The location was very nice and the bed was very comfy
Negative section of review
Our TV didnt seem to work but it wasnt a big deal for us anyways. A mini fridge of some sort would have been handy but this is more nit picking rather than any actual issue
Positive section of review
On top of hill with good views of North Bay
Negative section of review
Poor phone signal and you have to pay for Wi-Fi. Also limited parking for the size of the hotel
Positive section of review
Room was very good and clean for the price
Negative section of review
The area was very rough at night and the check in wasn’t very quick
Positive section of review
Friendly staff and easy to find
Positive section of review
Food and location was good
Negative section of review
Booking.com did not pass on our request for twin beds so we had 2 hours of hassle trying to get our room changed. On a hot May afternoon this was not a great experience, but to no fault of the hotel. They were great in sorting the issue out.