1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful boutique Hotel with a very stylish interior. Our room had a lovely free standing bath and they had left a gift of a small jug of Port for us and some shortbread for our Anniversary. The room not only had a kettle and Nespresso machine but also a lovely China teapot. All this added to our enjoyment. We enjoyed a delicious breakfast. Lovely treat.
Negative section of review
We could hear traffic noise our room was at the front.
Positive section of review
The room was spacious and very clean. The staff was super friendly and helpful, I definitely recommend this place!
Positive section of review
Friendly and very helpful staff, lovely central location. Evening food was great and breakfast excellent too.
Negative section of review
Nothing we didn’t like .
Positive section of review
Location was very good. Very close to the Underground and just around the corner from Tower of London
Negative section of review
The room was very small which wasn't really an issue. It was extremely warm - didn't understand the temperature controls. There was also an ongoing low noise, like an extractor fan, all night and I couldn't locate the source. I had very poor night sleep and for a Hilton hotel I was disappointed
Positive section of review
Clean, well decorated, lovely evening meal and excellent breakfast. Staff all friendly and efficient.
Negative section of review
Nothing.
Positive section of review
Great location, lovely staff and very clean
Negative section of review
Shower broken, fan fell off bathroom wall when closed door, toilet holder came off in.my hand hubby fixed it. Remote didn't work for telly and room was hot air con did not work. My hubby was up.and down to reception like a yoyo, need to sort these things out and rating would be higher
Positive section of review
Lovely staff very helpful. Good breakfast.
Negative section of review
In the room 1053....stains on carpet and wall, connection on shower head.
Positive section of review
Good views of the river
Negative section of review
Fire alarm going off twice, beaming light from the air-conditioner that was like a night light
Positive section of review
Food was good
Negative section of review
Paying extra to park, and a charge of £7 for Wi-Fi per device
Newcastle upon Tyne, United Kingdom
Positive section of review
Location
Negative section of review
Ni car park Upgraded to superior room Nothing superior about it